Sara L. Email & Phone Number

Plano, Texas, United States

Plano, Tx

Plano, Texas, United States

Addison, Texas, United States

As Manager of Tier 1 Service Delivery, performed incident management, coordinated 24/7/365 monitoring and first level response of all aspects of the production environment, including reporting platform, application performance, and technology infrastructure (systems, network devices, cross-site communications) of the Texas payment processing division.As Senior Operations Engineer, acted as network security engineer, managed and maintained all network communications, coordinated circuit installation and maintenance, coordinated facility maintenance, managed and maintained compliance with industry standard requirements, coordinated security assessment activities, and provided level 1, 2, and 3 technical support of the network, systems, and applications in the production and end user environments for the Texas payment processing division.

Managed and maintained all network equipment across all environments: test/development, corporate end-user, production, and business continuity/disaster recovery sites. Ensured robust and fault-tolerant communications between productions sites, DR/BCP, as well as to external environments, utilizing both Internet and private line communications. Managed and maintained the multi-homed, multi-carrier, BGP presence. Managed and maintained voice communications, including on-premise and cloud-based phone systems. Coordinated and maintained compliance with industry information security requirements and standards and maintained all information security policies and procedures.