Sari Kamppari Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Managing a portfolio of UK and Irish customer accounts, including clients from the private and the public sectors (Universities, NHS, private companies)Working independently on multiple projects and tasks simultaneously within SLAs Taking responsibility for customer loyalty and account growth Working directly with clients to support management of.

London, United Kingdom

• As a Customer Service Assistant I was assisting Customer Account Managers with various tasks in EBSCO Information Services, a private multi-national company, which provides subscription services and databases for.
• Liaising with publishers mainly in English and Finnish, while building strong relationships and ensuring more effective co-operation.
• Handling claims, price quote requests, service issues and order placements for customers on behalf of the Customer Account Managers
• Dealing with high volume processing while keeping up with the Service Level Agreement and meeting personal and team targets.
• Archiving documents and emails, updating in-house databases and reviewing invoices.
• Working closely with colleagues and assuring fast and efficient teamwork to increase productivity and handling time, as well as teaching new CSA colleagues efficient ways to work.

London, United Kingdom

handling customer requests, solving technical queries and escalating issues promptly. Entering accurate customer data into CRM and related in-house systems. Dealing with customer complains in an effective and swift manner, whilst promoting positive corporate image by demonstrating appropriate conduct and positive attitude in all interaction.

London, United Kingdom

technical care adviser for Nokia Care project. Providing technical support and customer service within product scope range of handsets and terminals in commercial fashion. Solving technical enquiries, communicating the benefits and features of offered products and services via different media interactions.

ensuring that programming to be broadcast complies with Ofcom regulations. Checking and ensuring the language content and the audio quality of the programmes to be broadcast are compliant with code, regulations and good practice. Assessing problems, producing reports, determining appropriate courses of action with the team and the editors and ensuring the.

London, United Kingdom

responsible of office management to ensure the smooth running of daily activities, including daily correspondence, administration, accounting, and managing of the electronic diary. Drafting and placing job adverts using a wide range of media. Booking appointments, managing candidate screenings and interviews. CV rewriting and assessing candidates' skills.