Aswin S Email & Phone Number

Bengaluru Area, India

Bengaluru Area, India

Mentor Junior and Senior writers, provide training on Software used by the CompanyHeading the team to create the Style Guide for GlobeTouchWorking on Multiple projects and delivering error free documents on-time with relevant informationReview of the completed documents from the writers to ensure grammatical error free and technical accuracy of the.

Bengaluru Area, India

• Review engineering specifications and interview subject matter experts (SMEs).
• Review and interpret customer issues and requests.
• Create documentation plans and update project trackers in a timely manner.
• Perform thorough audience analyses and design appropriate content structures.
• Write conceptual, procedural, reference, and training content that is:
• Clear, succinct, and of a high-quality

Bengaluru Area, India

Deputy Manager at HCL Technologies (Infrastructure Services Division)

Bangalore

• TECHNICAL TRAINING DEVELOPMENT ANALYSTConsumer & Small Business Global Content Development STG team of Global Process Engineering entity, At Dell International Services India Pvt. LTD.
• Client Servicing: Providing end-to-end Advisory / Non-Advisory learning solutions, to Dell internal clients (Business and Training Delivery teams) and outsourced Partners
• Project Management: E2E Ownership of multiple project assignments across sites & business verticals, Leading teams to… Show more TECHNICAL TRAINING DEVELOPMENT ANALYSTConsumer & Small Business Global Content.
• Project Management: E2E Ownership of multiple project assignments across sites & business verticals, Leading teams to execute client projects; managing firm initiatives independently, in terms of the brand.
• Instructional Design: Collaborating with subject matter experts to develop training materials, including e-learning courses, instructor, participant, exercise, and self-study guides, JAs, QRGs, and datasheets in ILTs.
• Service Offerings across Sectors: Learning & Development, Technology Adoption, Organization, Talent, and Change Management Strategy

Bengaluru Area, India

• An Accomplished ‘change-agent’, demonstrating the ability to effectively manage changing priorities, & consistently deliver results in highly dynamic, people-centric environments. Leading, Managing & Monitoring team.
• Rewards & Recognition:- Career… Show more An Accomplished ‘change-agent’, demonstrating the ability to effectively manage changing priorities, & consistently deliver results in highly dynamic, people-centric.
• Rewards & Recognition:- Career Progression: From Technical Support Expert; to Technical Support Coach; to Training Development Analyst- Certificate of Outstanding Achievement for effectively coaching a Bottom Quartile.
• Successful Site-Level Projects & Process-Improvement Assignments:- Core team member for Global Training Program Deployment of Portable Technical Process, and L2/Coach Calibration Team, at Dell Gurgaon site startups
• Core ID Projects & Training Initiatives: - Professional Skills & Communication: Customer Handling Skills / American Accent Training / Digital Home Training- Customer / Tech Support: One Team, One Goal / VA Policy /.
• Program Manager: Site-Employee Engagement initiatives

Bengaluru Area, India

• Responsible for providing direct advice and guidance to lower level Customer Service Delivery representatives.
• Works on assignments that are moderately complex to extremely complex in nature where independent action and a high degree of initiative is required to resolve problems and develop recommendations. Uses advanced.
• Works on assignments that are moderately complex to extremely complex in nature where independent action and a high degree of initiative is required to resolve problems and develop recommendations. Uses advanced.
• Troubleshooting Dell’s wide range of Dimension & Inspiron, Inspiron XPS product-line.
• Expertise in resolving any Operating system problems. Show less

Bengaluru Area, India

• Responsible for providing Technical Support assistance for customers on Windows operating system running AOL Software. Mentored New Consultants by training them in soft skills and product knowledge. Worked as an.

Master Of Business Administration (M.B.A.), Information Technology Project Management, A

MBA

Bachelor'S Degree, Specialization In Information Technology, A

Activities and Societies: Specialization in Information Technology Graduated with Masters in Business Administration. Specialization in.

Associate'S Degree, Advanced Diploma In Business Management (Adbm) Specialization In Information Technology, A

Associate Diploma in Business Management Graduate Diploma in Business Management

10Th Standard, Matriculation

Matriculation