Aswin S Email & Phone Number

Bengaluru Area, India

Bengaluru Area, India

Mentor Junior and Senior writers, provide training on Software used by the CompanyHeading the team to create the Style Guide for GlobeTouchWorking on Multiple projects and delivering error free documents on-time with relevant informationReview of the completed documents from the writers to ensure grammatical error free and technical accuracy of the documentKeystroking of the software to ensure adequate and complete information is added in the documentWriting Admin, User and… Show more Mentor Junior and Senior writers, provide training on Software used by the CompanyHeading the team to create the Style Guide for GlobeTouchWorking on Multiple projects and delivering error free documents on-time with relevant informationReview of the completed documents from the writers to ensure grammatical error free and technical accuracy of the documentKeystroking of the software to ensure adequate and complete information is added in the documentWriting Admin, User and Install Guide in an Individual capacity along with various Lead level responsibilityTrained and capable of Multitasking as IC (Individual Contributor) and Team Lead without compromising on the quality of the document released Show less

Bengaluru Area, India

• Review engineering specifications and interview subject matter experts (SMEs).• Review and interpret customer issues and requests. • Create documentation plans and update project trackers in a timely manner. • Perform thorough audience analyses and design appropriate content structures. • Write conceptual, procedural, reference, and training content that is: • Clear, succinct, and of a high-quality • Appropriate for the intended audience • Aimed at a global… Show more • Review engineering specifications and interview subject matter experts (SMEs).• Review and interpret customer issues and requests. • Create documentation plans and update project trackers in a timely manner. • Perform thorough audience analyses and design appropriate content structures. • Write conceptual, procedural, reference, and training content that is: • Clear, succinct, and of a high-quality • Appropriate for the intended audience • Aimed at a global audience• Analyze competitor products and documentation.• Follow departmental processes and style guides. • Contribute to departmental initiatives.• Communicate and coordinate with teams and other writers to resolve problems, obtain information, complete timely reviews, and provide clear project status. Show less

Bengaluru Area, India

Deputy Manager at HCL Technologies (Infrastructure Services Division)

Bangalore

TECHNICAL TRAINING DEVELOPMENT ANALYSTConsumer & Small Business Global Content Development STG team of Global Process Engineering entity, At Dell International Services India Pvt. LTD.• Client Servicing: Providing end-to-end Advisory / Non-Advisory learning solutions, to Dell internal clients (Business and Training Delivery teams) and outsourced Partners• Project Management: E2E Ownership of multiple project assignments across sites & business verticals, Leading teams to… Show more TECHNICAL TRAINING DEVELOPMENT ANALYSTConsumer & Small Business Global Content Development STG team of Global Process Engineering entity, At Dell International Services India Pvt. LTD.• Client Servicing: Providing end-to-end Advisory / Non-Advisory learning solutions, to Dell internal clients (Business and Training Delivery teams) and outsourced Partners• Project Management: E2E Ownership of multiple project assignments across sites & business verticals, Leading teams to execute client projects; managing firm initiatives independently, in terms of the brand standardization, timely delivery, quality assurance, and compliance with project scope• Instructional Design: Collaborating with subject matter experts to develop training materials, including e-learning courses, instructor, participant, exercise, and self-study guides, JAs, QRGs, and datasheets in ILTs, WBTs, vILTs, Blended delivery formats• Service Offerings across Sectors: Learning & Development, Technology Adoption, Organization, Talent, and Change Management Strategy• Needs Analysis: Identifying & Mapping skills competency gaps• Content Design & Development: Research, Writing, Content Design, Proof-reading, Review, Legal edits & approvals• Web Portal: Implementing Learning Solutions on a Technology Platform; Transitioning MS Word documents - HTML format• Liaising with Project Stakeholders: Program Managers; Subject Matter Experts; Training Teams; Legal; Business Operations• Program Deployment: Leading T3 sessions executing program & evaluating training effectiveness Show less

Bengaluru Area, India

An Accomplished ‘change-agent’, demonstrating the ability to effectively manage changing priorities, & consistently deliver results in highly dynamic, people-centric environments. Leading, Managing & Monitoring team performance, to ensure operational efficiency, and achieve targets above expectations; an Exceptional Mentor & Coach, Facilitator & ID, blending Strategic Business Acumen with Subject Matter Expertise to Build & Retain Top-performing teams. • Rewards & Recognition:- Career… Show more An Accomplished ‘change-agent’, demonstrating the ability to effectively manage changing priorities, & consistently deliver results in highly dynamic, people-centric environments. Leading, Managing & Monitoring team performance, to ensure operational efficiency, and achieve targets above expectations; an Exceptional Mentor & Coach, Facilitator & ID, blending Strategic Business Acumen with Subject Matter Expertise to Build & Retain Top-performing teams. • Rewards & Recognition:- Career Progression: From Technical Support Expert; to Technical Support Coach; to Training Development Analyst- Certificate of Outstanding Achievement for effectively coaching a Bottom Quartile Team for three Quarters- Best Technical Support Coach Award from Site Director for exemplary performance in Coaching and Team Management• Successful Site-Level Projects & Process-Improvement Assignments:- Core team member for Global Training Program Deployment of Portable Technical Process, and L2/Coach Calibration Team, at Dell Gurgaon site startups• Core ID Projects & Training Initiatives: - Professional Skills & Communication: Customer Handling Skills / American Accent Training / Digital Home Training- Customer / Tech Support: One Team, One Goal / VA Policy / Executive Escalations / Early Life Support / Alienware Gaming- Tech-Sales / Sales: Total Solutions / Dell Preventive Maintenance Contract / Octane / Customer Experience• Program Manager: Site-Employee Engagement initiatives• Process Improvement: Identifying process gaps & innovating, simplifying or streamlining SOPs• Training Database Management: Analysis & Reporting for existing headcount for Vitality Training Programs Show less

Bengaluru Area, India

• Responsible for providing direct advice and guidance to lower level Customer Service Delivery representatives.• Works on assignments that are moderately complex to extremely complex in nature where independent action and a high degree of initiative is required to resolve problems and develop recommendations. Uses advanced communication to interact effectively with customers and resolve issues over the phone. Ability to analyze, research, and solve highly technical, unique problems… Show more • Responsible for providing direct advice and guidance to lower level Customer Service Delivery representatives.• Works on assignments that are moderately complex to extremely complex in nature where independent action and a high degree of initiative is required to resolve problems and develop recommendations. Uses advanced communication to interact effectively with customers and resolve issues over the phone. Ability to analyze, research, and solve highly technical, unique problems involving Inspiron and Inspiron XPS Portables. Expertise in Hardware, Software and Operating System Troubleshooting, Wireless Networks Configurations.• Troubleshooting Dell’s wide range of Dimension & Inspiron, Inspiron XPS product-line.• Expertise in resolving any Operating system problems. Show less

Bengaluru Area, India

• Responsible for providing Technical Support assistance for customers on Windows operating system running AOL Software. Mentored New Consultants by training them in soft skills and product knowledge. Worked as an Internal Quality Team Mentor

Master Of Business Administration (M.B.A.), Information Technology Project Management, A

MBA

Bachelor'S Degree, Specialization In Information Technology, A

Activities and Societies: Specialization in Information Technology Graduated with Masters in Business Administration. Specialization.

Associate'S Degree, Advanced Diploma In Business Management (Adbm) Specialization In Information Technology, A

Associate Diploma in Business Management Graduate Diploma in Business Management

10Th Standard, Matriculation

Matriculation