Shreya Tripathi Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

-Managed incidents and resolved hardware and software issues for more than 400+ employees across Canada, the USA, and Asia using the Jira(Ticketing) platform by providing First and Second level support.-Experience with Windows server administration, WSUS,DNS,DHCP.-Troubleshoot and fixed problems with Office 365 apps and Cisco AnyConnect for users in various locations, delivering technical support and guidance both in-person and virtually through using Desktop Remote application called ConnectWise.- Implemented Intune for Windows and MacOS devices.-Executed effective onboarding and offboarding of users in Active Directory and Microsoft 365 Admin Center, including SharePoint and Exchange Online, to ensure smooth email delegation and data access/transfer.-Utilized PDQ Deploy/Inventory for software and patch management.-Managed and support macOS and WIndows clients leveraging our MDM solutions, JAMF and INtune.-Maintained Microsoft 365 suite of services such as Exchange Online, SharePoint, OneDrive, Teams etc. for more than 400 users and also gained experience on Microsoft Windows Licensing.-Prioritized and scheduled problems. Escalated problems (when required) to the appropriately experienced technician.-Assisted in software releases and roll-outs to the end users through patching systems.-Managed and monitor device profiles, settings, and Groups policies (GPO) to maintain security and compliance.-Handled requests for access to distribution lists (DLs) and security groups.-Developed good understanding of security tools, SSL certificates and security concepts.

Toronto, Ontario, Canada

-Demonstrated exceptional customer service by consistently providing a positive and welcoming experience for customers.-Collaborated with team members to efficiently handle peak hours and ensure smooth store operations.-Successfully resolved customer concerns and complaints, displaying strong problem-solving and communication skills.-Proactively upsold and cross-sold products, contributing to a noticeable increase in average transaction value.-Participated in regular training sessions to stay updated on new menu items, promotions, and company policies.

Toronto, Ontario, Canada

-As a Campus Tour guide during Open House, conducted engaging and informative campus tours for prospective students and their families, showcasing key academic and extracurricular facilities.-Demonstrated excellent communication skills by tailoring tours to the interests of diverse groups, effectively addressing questions, and providing detailed information about campus life.-Communicated with a range of people from school students to parents and solved their queries with enthusiasm.

Toronto, Ontario, Canada

-Responsible for aiding visitors navigating the campus and locating their intended destinations during the Open House event.-Assisted Guest in locating drop-in sessions with academic departments and the presentation venue.-Offered precise instructions and assistance to ensure guests arrived promptly at their desired sessions or events.-Highlighted the campus facilities, emphasized academic programs, and disseminated information about student life.-Established a friendly, inviting and warm ambiance for Open House attendees.

Vadodara, Gujarat, India

-Managed, configured and maintained company's CRM system.-Monitoring and Resolving Technical Issues Raised on Online Portals-Ensured Data accuracy with Data Protection regulations while debugging the errors in the system.-Delivered customer support to B2B Clients on the company portal via phone and e-mail and thoroughly answered their queries.

Advanced Diploma Of Education, Computer Networking/Computer Technology/Computer Systems Technology, A+

Awarded with the President Honor Award for 4.0 GPA.

Higher Secondary, 12Th-Pcm