Assistant Director - Service Excellence
Current Core team manager, leading Service excellence-EYK team to drive efficiency improvement. Leading and managing Projects related to Process reengineering and automation. Strategic planning every year to align service excellence activities with the business needs and vision. Collaborating with stakeholders such as Service line Director, Functional Managers, Performance Managers, to understand the pain areas of the business and areas for development and proactively identify and leverage opportunities for continuous development of the service line. Identification, Prioritization & implementation of several projects for Quality & process improvement for cost reduction, TAT & cycle time reduction, Efficiency & effectiveness improvement in business processes through Business process re-engineering and Six sigma Leading the Best Practice Programs in EYK helping in introduction and implementation of modern technologies Program Manager for CogniStreamer, employee idea generation portal. Managing the entire portal and helping the employees to transform their ideas into reality by providing all the essential support required. Leading and supporting key central initiatives for EYK to ensure organizational objectives are met. Periodic review and development of MIS reports, dashboards, and communication internally and to the business using advanced visualization techniques. Spearheading cross-functional collaboration initiatives for enhancing overall team efficiency Orchestrating successful implementation of automated solutions, leading to decrease in operational costs. Establishing and nurturing a culture of continuous improvement, to increase employee engagement.