Satish Solomio 🇮🇳 ✵ Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.Key roles as an Account Manager (SaaS)• Regular On-boarding of new clients and servicing of existing clients for increased business • Serve as the lead point of contact for all assigned clients. • Building and managing strong relationships with key accounts, Increase traffic/expand services • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Identifying opportunities to further sales and create opportunities for up/cross selling. • Develop new business with existing clients • Reduce churn of the existing clients. • Ensure all the clients are constantly active in service

Bengaluru Area, India

Duties as Assistant Manager - CRM (ESLR)• Market research.• Working in online lead generation.• Team training on new markets research.• New event research, market brief and production.• Lead generation.• Ensuring the successful completion of the project.• Developing new strategies for Lead Generation.• Keeping a very good knowledge of the product.• Marketing strategy.Duties as Assistant Manager - Marketing• Digital Marketing.• Social Media Marketing• Email Marketing - Promoting our Products/ Services• Manage product campaigns to raise brand awareness• Tracking conversion rates and making improvements to the campaigns• Manage profiles on all Social Media sites like Facebook, Twitter, LinkedIn, etc• Overseeing the social media strategy for the company• Developing and managing digital marketing campaigns

Bengaluru Area, India

leading a CRM Team in order to maintain and enhance the CRM system based on the evolving needs of the Sales team.To work with the Operations to ensure that marketing campaigns areturned into effective operational delivery.To ensure the team has the requisite skills and tools to do their jobs effectively and efficiently.To manage the Client Relationship Management (CRM) and to ensure that the given target is delivered in a given time frame.

Bengaluru Area, India

Generates performance reports, including processing reports and queries.Maintains accurate database contents, including regular quality checks on database assuring accurate information.Maintaining the right number of agents at the right time to cover peak times and to make sure the overall service level stays at the range.Sending alerts to team leaders regarding agents low performance and adherence before the end of each month.Analyzing agents leave patterns and comparing the number of those leaves with previous leaves.Completing necessary forms, paperwork and reports as requested.

Bangalore

With our background as an internet, we utilize all areas of internet media to generate the most qualified and responsive leads available.→ Identify the right decision makers and contact through social media.→ We ensure the highest quality leads are delivered to sales team.→ Sourcing Leads for the required projects in a given time frame.→ Lead Generation, Small Business Marketing, Email Marketing Specialist, Online Lead Generation, Sales & Conversions.→ Generate Leads for Specific Services based upon Secondary Search.→ Collect Source for Specified Services through Web research on various search engines.→ Responsible for Lead generation all across the globe.→ Lead Generation, Traffic Generation for Marketing.→ Market research / Researching on potential client.→ Generate leads which should lead to Meetings C-level, Directors, VP’s.

Bengaluru Area, India

→ Responsible for achieving targets set for the team; analyzing and managing performance closely.→ Track and ensure that team member’s attendance and performance meets expectations.→ Ensure call quality remains high through regular coaching, training and monitoring of team members.→ Answering client calls to provide the resolution based on their usage of the product. → Handling the Floor during the absence of Team Lead.→ Handling Escalation calls.→ Achieving the given Average Handling Time (AHT) of calls in the floor. → Mentoring new agents.→ Floor briefing.→ Worked with GPRS help desk as Sr.Customer care executive.→ Worked with CHL Channel Hot Line. (Retailers & Distributors).

Bengaluru Area, India