Provide leadership and direction to establish guidance for the administration of HR, Compensation and benefits,Employee life cycle management, HRIS, Compliance and policy management, Exit administration, Leave Management & Talent Acquisition co-ordination. Handling employee leave & attendance requests on Zoho People Plus.Creating & managing employee attendance data,case management report on G-Suite.Research and resolve data entry and other discrepancies in master data.Responding to employee queries pertaining to attendance, payroll & policies within a specific TAT on Zoho People Plus.Managing employee & company asset movement in a virtual office environment.Processing employee reimbursement requests on RazorPayX.Responsible to drive New Hire Orientation for the new joinees.Researching on external vendors & providing relevant data to management for decision making.Handling employee shift & reporting alignment.Assist in constructive & timely performance evaluation.Assist the internal stakeholders with initiation & completion of business transactions such as Promotions, Designation change & Exits.Generating requested data by stakeholders on a monthly basis like (Hiring reports, Separation reports, claim reports, inventory report, invoice reports,Etc.,

Provided variety of HR services to the UK & US employees from Hire to Retire.Demonstrated knowledge of Human Resources shared service processes and related systems to effectively perform responsibilities.Ensuring utmost security while dealing with employee data. Being responsible for compliance against Amazon and its procedures regarding employee data confidentiality & data protection (including treatment of both Personal and Sensitive Personal Data).Responsible to log all queries received through phone and email in Salesforce - Panorama.Responding to inquires regarding policies and programs including benefits, attendance, payroll via HR shared services.Adhered to defined processes and ensured delivery in accordance with set quality standards.Thorough knowledge of policies and processes of multiple customer group.Handling payroll queries from UK & US employees in regards to overtime & bonus pay.Handling employee queries pertaining to Salary and Tax.Review & modification of attendance on Kronos - MyTime as per employee case scenario.Handling employee grievances & concerns.Managing & modifying employee data on People Soft.Following up on employee tickets raised for escalated cases on JIRA ticketing tool.

Handled customer complaints and grievances and turned them into delightful experience with the Brand.Responsible to follow the client's SOPs while serving as a committed customer advocate.Acknowledged customer grievances with empathy and showcasing a genuine interest in resolving the customer'sissue.Achieving the set targets of support process keeping in mind the parameters such as the quality of customer interaction, resolution offered and the average handling time.Appropriate utilization of listening and multitasking skills while hearing out to the grievance and documenting the same effectively.Also responsible to be a Brand advocate when the customer has to be educated with the policies and procedures of the organization.

Responsible for managing the daily footfalls on an upcoming residential development.Used effective sales techniques to showcase Brand offerings and leading it to closure.Creating Brand awareness amongst the channel partners to increase daily footfalls and in turn creating opportunities for sales.Collaborated with channel partners to generate efficient leads for specific offerings by the Brand.Achieving monthly sales projections to keep up the Brand name.