Saurabh Kumar Email & Phone Number

As a dedicated Production Support Engineer with 3 years of hands-on experience, I specialize in ensuring the reliability and performance of critical production systems. My role involves application deployment, application monitoring, database management, diagnosing and resolving issues, and implementing solutions to prevent downtime and enhance system stability.At Synechron, I am responsible for managing business critical application, and servers. Incident management, Change management, Problem management. Handles Transactions Monitoring, Job/Batch Operations, L1 Production Support, L2 Production Support. Deployment Support and performing sanity checks on application pre and post deployment. Configuration and managing Control-M Automation tool. My expertise includes troubleshooting complex issues related to application performance, servers' performance, SMTP files transfers, server monitoring and ITSM process. I am proficient in using monitoring tools such as SolarWinds, Dynatrace and Datadog. My commitment to continuous improvement drives me to proactively identify potential issues and implement preventative measures. Received multiple awards and recognition for my dedication and I thrive in fast-paced environments where quick thinking and problem-solving are crucial. If you’re interested in discussing best practices for production support or exploring opportunities for collaboration, feel free to connect!