A remarkable milestone achieved in 10 weeks of joining Origin by delivering Salesforce - FSL (Field Service Lightning) end-to-end for Acumen Metering with the inclusion of integration with the incumbent CRM. This project was commenced as a part of Power Of Choice and has enabled the business to save considerable FTE time by leveraging the automation and optimisation capability provided by the application.A 3 phased Program of works over a span of 10 months to deliver a bespoke solution built on Salesforce for National Response Centre for their call centre staff along with the end-to-end delivery and roll-out of TraXu mobile app to the NRC Clients'. This involved Community Cloud and Service Cloud implementations including API integration with native built mobile app on Swift and Java. End-to-end Implementation of FSL and e-forms for Solar business division in Origin completed in record time of 4 months. Currently managing the roll-out of the FSL mobile app to the 3rd party installers across Australia.

Responsible for managing and delivering organisational-level Business transformation program involving multiple vendors comprising of industry leaders like Salesforce, SMS, TechnologyOne and Westpac, implementation of Salesforce with a community portal to service builders and DBI distributors and change management to transition from an existing services and system provider.DBI - Domestic building insurance, aka builders warranty insurance is bought by builders on behalf of home-owners. It is an insurance to provide compensation to home-owners for losses resulting from non-completion or defects where the builder cannot be pursued directly because they have died, disappeared, or become insolvent. In Victoria, it is compulsory for all domestic construction contracts over $16000 in value to obtain DBI.

Responsible for planning and managing the roll-out of HASTUS 2016 (by GIRO) across YarraTrams. Hastus is a software is used by public transports across the world for planning, scheduling, rostering and managing efficient, high-quality public-transit and para-transit operations which includes rolling stock and drivers.

Responsible for planning, managing and delivering complex Business-IT solutions in accordance with scope, time, budget, compliance and quality objectives using Scrum model.Delivered and change managed one of the best industry standards bespoke Salesforce Service cloud solution across MTM.

Create and manage Scope of work (SOW), project plan along with proposal and cost estimations. Working in Agile, I acted as Scrum Master to perform sprint planning, organize scrum meeting andanalyze story points. Managing agile artefacts like Product Backlog, Sprint Backlog, Sprint burn-down chart, Sprint retrospective etc.Managed 3 global teams with a total strength of 27 members consisting of Solution Architects,Developers, Testers (QA), Business Analysts (BAs) and User Experience resources with budgets from $1M – $4M+. Consulting to multiple clients' stakeholders and internal teams to build an effective, easy to use Electronic Medical Record (EMR) system.

Create and manage Product road map, budget and estimations. Maintaining Service Level Agreements (SLAs) and author Work Breakdown Structure (WBS).Managing Agile artefacts like Product Backlog, Sprint Backlog, Sprint burn-down chart, Sprint retrospective etc, understand the current business work flow and conducting Joint Application Development (JAD) discussion sessions with the City Council Manager.Responsible for the team hiring, Key Result Areas (KRAs), appraisals and retention and supporting Sales team in client presentations and collating sales collateral including responses to RFIs, RFQs and RFPs.

Estimate and plan for deployment, customizations, configuring and enhancements of SAP B1 seamlessly on Waterfall delivery model. Understanding Customer’s current business processes and identifying the Key work areas of customer.Gap analysis and customizations’ requirements gathering and documentation, preparation of status reports for the various projects and presenting them to key stakeholders.

Capture and document the Design and/or Requirements, preparing the Course Contents for training purposes, Identifying & suggest product improvementsPreparation of status reports for the various Team projects and presenting them to stakeholders. Provide estimates on enhancement and weekly teleconference with on-shore clients on enhancements status and bug fixes.