Saurabh Matta Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Claims Processing & Resolution: Managed end-to-end claims processing for US healthcare clients, ensuring timely invoice creation, payment processing, and resolution of claims through effective customer interactions.Customer & Client Engagement: Engaged directly with customers via calls, providing prompt resolutions to claim-related issues, and collaborated with clients through training sessions, conference calls, and email communications to ensure smooth operations.Automation & Process Improvement: Spearheaded automation initiatives to streamline claims processing, reducing manual efforts and enhancing overall accuracy and efficiency in payment handling.MIS Management: Led the collation and management of data for comprehensive MIS reports, providing actionable insights for business operations and performance improvement.Process Optimization: Identified and drove key process improvement initiatives, enhancing workflows, reducing turnaround times, and ensuring compliance with healthcare regulations.

Delhi, India

Customer Query Resolution: Efficiently responded to customer complaints and queries through various channels including letters, emails, and outbound calls, ensuring prompt and satisfactory resolution.Escalation & Incident Management: Handled escalated complaints related to customer concerns and baggage incidents, proactively managing issues to provide swift and effective solutions, enhancing customer satisfaction.Cross-functional Coordination: Collaborated with key departments—Airport, Call Centre, and Finance—ensuring seamless communication and resolution of customer queries, while fostering interdepartmental synergy.Service Excellence: Ensured a high standard of customer service by maintaining timelyfollow-ups and delivering resolutions in alignment with company policies, resulting in improved customer experience and retention.Problem Solving & Process Improvement: Identified recurring issues and worked towards refining processes, reducing complaint resolution times, and enhancing the overall customer service experience

New Delhi, Delhi, India

Flight Reservations & Information Management: Expertly managed flight bookings for customers, providing real-time updates on flight schedules, visa requirements, and other travel-related inquiries to ensure seamless customer experiences.Operational Oversight: Led key operational functions including backup office tasks, arrivals, and departures, efficiently assisting customers with a wide range of inquiries and ensuring smooth airport operations.Premium Passenger Services: Delivered exceptional service to high-profile clientele, managing the needs of 8+ First Class, 20 Business Class, and 200 Economy Class passengers across international routes with a focus on personalized attention.Team Performance & Metrics: Consistently met or exceeded OTT (On-Time Ticketing) and OTP (On-Time Performance) targets, contributing to the station’s overall success through focused team collaboration and service excellence.Customer Service Excellence: Ensured high satisfaction levels by resolving customerissues, addressing inquiries, and delivering tailored assistance throughout the travel process, maintaining a positive brand experience.