Sorosh Barish Email & Phone Number

Mclean, VA

• Drive business growth and customer satisfaction by managing a team of over 10 technicians that consistently exceed department metric standards by at least 7%.
• Collaborate in cross-department virtual meetings with Managers and Directors to plan and implement innovative solutions aimed at streamlining operations, automating repetitive tasks, and improving efficiency.
• Generate and analyze reports using Microsoft Power BI to provide data insights to Senior Management for cost and value assessment.
• Recruit, train, and mentor high-quality candidates for advanced technical roles, elevating the capabilities of the team and retaining top talent.
• Exhibit exceptional decision-making skills, managing a high-volume queue of escalated tickets while ensuring quality analysis and clear direction on next steps.
• Present written proposals on proactive improvements to department processes.

Mclean, Virginia, United States

• Provided leadership and direction to a team of over 40 Technicians, effectively solving problems and communicating real-time troubleshooting guidance for client-facing IT events and incidents. Contributing to an.
• Designed and delivered comprehensive training programs on technical best practices for platforms such as AppRiver, DUO, Microsoft 365 Administration, and ConnectWise Manage/Automate.
• Configured firewalls on various devices such as WatchGuard and Meraki for onsite deployment and implementation.
• Traveled to client sites to provide disaster recovery for victims of ransomware by identifying and mitigating sources of breaches, restoring data, and implementing monitoring software.

United States

• Directed the implementation of IT solutions, including the upgrade of server resources, technical training for end users, and the adoption of cloud services.
• Designed and deployed secure virtual networks in Microsoft Azure to communicate with on premises environments, providing lower cost and highly efficient solutions for SunBlock clients.
• Managed Hyper-V, Microsoft Failover Cluster Manager, and HP 3Par systems.
• Automated IT processes and improved system efficiency using PowerShell and Python scripting for Windows and AWS environments.
• Assisted with digital forensics projects by analyzing evidence and preserving its integrity by following strict chain of custody procedures.

Sterling, VA

• Designed and developed a responsive web application using Java, HTML, CSS, and JavaScript to reduce costs on company advertising via newspapers and door-to-door solicitation.
• Acted as front line support and maintenance.
• Installed, maintained, and updated software and hardware as needed.
• Worked directly with phone call clients to set up appointments and provide preliminary project estimates.

Mclean And Richmond, VA

• Promoted to training newly hired employees based on exemplary customer service and productivityperformance.
• Voted employee of the month 3 months in a row based on coworkers votes.