Operations Manager
Current- Drive business growth and customer satisfaction by managing a team of over 10 technicians that consistently exceed department metric standards by at least 7%.
- Collaborate in cross-department virtual meetings with Managers and Directors to plan and implement innovative solutions aimed at streamlining operations, automating repetitive tasks, and improving efficiency.
- Generate and analyze reports using Microsoft Power BI to provide data insights to Senior Management for cost and value assessment.
- Recruit, train, and mentor high-quality candidates for advanced technical roles, elevating the capabilities of the team and retaining top talent.
- Exhibit exceptional decision-making skills, managing a high-volume queue of escalated tickets while ensuring quality analysis and clear direction on next steps.
- Present written proposals on proactive improvements to department processes.