Sorosh Barish Email & Phone Number

Mclean, Va

• Drive business growth and customer satisfaction by managing a team of over 10 technicians that consistently exceed department metric standards by at least 7%. • Collaborate in cross-department virtual meetings with Managers and Directors to plan and implement innovative solutions aimed at streamlining operations, automating repetitive tasks, and improving efficiency. • Generate and analyze reports using Microsoft Power BI to provide data insights to Senior Management for cost and value assessment. • Recruit, train, and mentor high-quality candidates for advanced technical roles, elevating the capabilities of the team and retaining top talent. • Exhibit exceptional decision-making skills, managing a high-volume queue of escalated tickets while ensuring quality analysis and clear direction on next steps. • Present written proposals on proactive improvements to department processes.

Mclean, Virginia, United States

• Provided leadership and direction to a team of over 40 Technicians, effectively solving problems and communicating real-time troubleshooting guidance for client-facing IT events and incidents. Contributing to an average first call resolution rate of over 75%. • Designed and delivered comprehensive training programs on technical best practices for platforms such as AppRiver, DUO, Microsoft 365 Administration, and ConnectWise Manage/Automate. • Configured firewalls on various devices such as WatchGuard and Meraki for onsite deployment and implementation. • Traveled to client sites to provide disaster recovery for victims of ransomware by identifying and mitigating sources of breaches, restoring data, and implementing monitoring software.

United States

• Directed the implementation of IT solutions, including the upgrade of server resources, technical training for end users, and the adoption of cloud services.• Designed and deployed secure virtual networks in Microsoft Azure to communicate with on premises environments, providing lower cost and highly efficient solutions for SunBlock clients.• Managed Hyper-V, Microsoft Failover Cluster Manager, and HP 3Par systems.• Automated IT processes and improved system efficiency using PowerShell and Python scripting for Windows and AWS environments.• Assisted with digital forensics projects by analyzing evidence and preserving its integrity by following strict chain of custody procedures.

Sterling, Va

● Designed and developed a responsive web application using Java, HTML, CSS, and JavaScript to reduce costs on company advertising via newspapers and door-to-door solicitation.● Acted as front line support and maintenance.● Installed, maintained, and updated software and hardware as needed.● Worked directly with phone call clients to set up appointments and provide preliminary project estimates.

Mclean And Richmond, Va

● Promoted to training newly hired employees based on exemplary customer service and productivityperformance.● Voted employee of the month 3 months in a row based on coworkers votes.