Shiraz Bashir Email & Phone Number

I am actively exploring new opportunities. I bring flexibility to the table, excelling as either an individual contributor or a people manager, adapting to your organisational/team requirements.*Do check out the latest 'recommendations' from recent colleague engagements. • 15+ years’ managing multi-cultural technical team members. • Extensive experience supporting global IT end-user support functions.• Solid experience supporting C-level/ELT leadership employees.• An effective communicator of technical jargon to non-technical people. • Aptitude for digital employee experience (DEX) tools. • Supporting best-in-class hardware and software solutions for all employee needs.• Creativity, I enjoy creating content, building out intranet spaces for your customers to do more through self-service.• Naturally inquisitive mindset, capable of identifying gaps in existing internal process and implementing changes with a ‘customer first’ approach. • Experienced in IT integration projects for mergers and acquisitions (M&A).• Process-driven, detail-oriented, and innovative in my approach to getting things done.Technologies which typically get me excited about life at work:• DEX tools such as Nexthink, Controlup and Atomicwork. • Conversational AI, chatbots, agentic AI solutions such as Moveworks. Future aspirations:Stay healthy, be happy, and surround myself with people who bring positive energy 😁

Listed skills include It Operations, Itil, It Service Management, Enterprise Software, and 40 others.