I am a former Clinical Operations Support Associate at Babylon, a leading digital health company that provides accessible and affordable healthcare to millions of people. I have over 15 years of experience in customer service, customer success, and engagement, working remotely and in an office setting.I provide exceptional service to Babylon's members via email, telephone, and live chat, addressing their registration, eligibility, scheduling, and technical issues. I also assist with managing back-end support processes, such as updating patient profile information, pre-screening and taking patient histories, chasing results, prescription and lab follow-up procedures. I use my skills in electronic health records (EHR), interpersonal skills, and healthcare to ensure a smooth and satisfying experience for our members and partners. I am passionate about making a difference to Americans across the country by enabling them to access quality and affordable healthcare through Babylon's innovative platform.In addition to my clinical operations role, I have completed courses in massage therapy, medical claims and billing, and management. I have developed a keen understanding of various services and products, and I have proactively and efficiently identified and solved internal and external challenges and opportunities. I have demonstrated strong leadership and management skills, creating and optimizing performance goals, spearheading calibrations, and mentoring colleagues and direct reports. I have excellent communication, collaboration, and influencing skills, and I have established positive and professional relationships with patients, physicians, clients, agents, and insurance companies. I am always eager to learn new things and grow personally and professionally. I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn.