Samantha Blair Email & Phone Number

Grand Junction, Co, Us

United States

United States

United States

Provided exceptional service to patients and providers via email, telephone, and live chat. including registration assistance, eligibility verification, scheduling, and resolving technical issues.Also assisted with managing back-end support processes including updating patient profile information, pre-screening and taking patient histories, chasing results, prescription and lab follow up procedures. Making a difference to Americans across the country.Averaged 25 inbound calls per day with 95% Quality and maintained appropriate handle times.Answered an average of 15 emails and 10 chats per day using Zendesk. Participated in the psychiatry assistant program and assisted with maintaining caseloads for 2 full time psychiatry providers with caseloads of over 100 patients.

Colorado, United States

Proactively and efficiently identified internal/external opportunities and challenges and worked with colleagues and direct reports to address them and find creative solutions. Creation of performance goals that were ambitious, achievable and tied to long-term results. Developed a keen understanding of all services and products available on the Software as a Service platform.Worked remotely utilizing Google meets, Zoom, and Slack as collaboration and communication tools.Spearheaded calibrations remotely with clients using Zoom and Google Meets to proactively resolve issues with client campaigns. Tested, optimized and refined new client campaignsCorresponded remotely with agents over Slack to improve overall qualityCollaborated in the training of new agents by call shadowing, providing tips/advice and giving positive encouragement.Participated in promotions and company events and positively contributed to the company culture.Handled 40 emails per day and answered an average of 75 inbound calls per day while maintaining an appropriate average handle time and Quality score of 95%. Managed 4 accounts as a Customer Success Specialist.

United States

Highly skilled inbound associate, establishing professional and positive relationships with patients and physicians on behalf of a specialty pharmacy to schedule medication delivery using company policies and practices Demonstrated experience managing customer interactions professionally. Excellent influencing skills to communicate with credibility, tact, and diplomacyFollowed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.Engaged with patients, doctors, and insurance companies providing high level of service by carefully explaining details about setting delivery of specialized medicationsBoosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.Consulted with customers regarding scheduling delivery of specialty drugs that are high cost prescription medications used to treat complex, chronic conditions like cancer, arthritis, MS, addressed needs, insurance, and delivery concerns.Accurately documented calls and caller info in company software and updated as neededCommunicated with patients compassionately while implementing empathy and reassurance.Led teams as an Engagement coach on a fill in basisAssisted with new agent training classes from start to the final day of nesting.Worked directly with agents to help improve call quality.Handled an average of 70 inbound calls per day with an average handle time of 3to 5 minutes. Assisted with training classes of 15 trainees and supervised while in nesting.During substitute team supervision, supervised and coached 15 to 20 co-workers. Effectively listened to 40 + calls for Quality Assurance and sent agents for coaching as needed.

Grand Junction, Colorado, United States

Skilled machine operator in the cleaning department for ceramic substrate parts. Performed Post-fire inspections, and assisted as relief machine set-up.Performed post firing measurements and testing of parts and documented results into the system.Utilized calipers and micrometer for measurement of parts to ensure part requirements were met.Ran machinery to clean coating off of partsInspected parts for cleanliness and other imperfections and documented all scrap parts.Filled in as Machine set up on duty as needed and assisted with some management duties.

Proficiency In Medical Studies, Massage Therapy

Professional Certified Life Coach

Certificate In Medical Claims And Billing, Medical Claims And Billing

This was a Home Study course. I was able to complete it within 4 months and maintain a 93% GPA.

High School Diploma, General Studies