Blake Starnes Email & Phone Number

Mission Viejo, Ca

Ensure the ongoing profitable sales and success of franchisees through center visits, telephone email, video calls, contact and follow up to maximize royalty revenue to FSI. Encourage franchisees to participate in all appropriate network programs and surveys that benefit the franchisee and franchise network.

Greater San Diego Area

Partnering with hiring managers to determine staffing needs, screening resumes, performing in-person and phone interviews with candidates developing recruitment solutions and managing a dedicated team of recruitment consultants.

Irvine, Ca

As an Area Manager my primary responsibility is to manage and assume the overall responsibility of the offices I oversee by directing all operations, driving sales and minimizing cost.

San Diego, California

Accountable for driving franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and advice to a defined group of franchisees. • Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee. Perform business evaluations. Track and facilitates progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections. • Advise franchisees how to evaluate and act on financial analysis tools such as profit and loss statements, balance sheet, cash flow review, financial key performance indicators, pricing strategies, etc. • Identify business needs and opportunities to improve performance and growth by leveraging company operating systems. Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face to face training. • Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences. Provide action plans with timing to resolve any system non-compliance. Performs field audits for quality assurance.

Southern California

Strengthened the franchise relationship by providing leadership and direction to franchise owners and ultimately ensured that goals and targets were met within the district. Worked with Mergers and Acquisitions Team to generate, qualify and approve all transactions within district.• First-line support for franchisees and provided direction regarding implementation of new operational programs and / or computer systems. Facilitated strategic planning sessions with franchisees to ensure the direction of business was appropriate and positioned to achieve goals and objectives. Increased Returns 9.6% and Revenue 8.6% vs. previous year in FY12. Increased Returns 15.2% and Revenue 11.7% vs. previous year in FY11• Assisted in the preparation of the annual franchise (tax season and off-season) budgets and periodically evaluated each budget to ensure costs were consistent with the budget estimates.• Met with candidates and reviewed business plan, location choice, operational integrity and other related items to ultimately provide recommendation or denial of candidates' plan for owning / operating a franchise office.• Worked with Development Team to generate leads and qualify candidates in Southern CA. Assisted in completing the due diligence, documentation, tracking and facilitation of all contract signings and closings. Successfully integrated 7 conversions / acquisitions in Southern CA in FY12. Successfully integrated 11 conversions / acquisitions in Southern CA in FY 11.

Kansas City, Missouri Area

Worked collaboratively across the organization to develop effective processes / tools that resolved issues for the clients and field associates (company and franchise) experience regarding tax-related products, as well as developed key internal and external Service Level Agreements (SLA) product support parameters.• Worked as a Co-Project Manager on "The Call Elimination Project" that reduced 1.5M (20%) live agent contacts, which translated to $3.5M cost avoidance by identifying and addressing key operational risks and issues associated with product support, effectively leading cross functional teams in identifying root causes, evaluating alternatives, submitting recommendations and executing approved resolutions.• Worked as a Co-Project Manager on "The Fast Tract to Resolution Project", resulting in a reduction in escalated cases by 50% and the average mean time to resolve cases dropped from 73 hrs to 44 hrs. Utilized strong project management skills, working with the product team and other organizations to coordinate cross functional meetings and activities, status updates on progress associated with key milestones, and executing the support of new and ongoing products.• Worked with CSO, Field, Client Experience and Product teams to effectively tie client and field experience to overall client and field support needs. Assisted in the development and execution of product support planning, staffing, reporting, escalation, exception, tracking, training and overall monitoring of needs to ensure the end-to-end client / field support experience was identified, enhanced and effective.• Established and oversaw Tier III support functions and managed 9 seasonal and 1 full time associates.

Co, Ne, Wy, Sd And Ut

Strengthened the franchise relationship by providing support and service to franchisees, strategic business and operational planning, and accelerating growth and performance through increased client base, company revenue and net earnings.• Provided leadership and direction to franchise owners ensuring that goals and targets were met.• Provided direction to franchisee related to selecting prime office locations, identifying methods to continuously improve business performance and growth, and operating the office in compliance with company policies and promoting company programs. Increased returns in TS06 from 77,835 to 83,084. Increased returns in TS07 from 83,084 to 93,731.• Received Presidents Council Award FY07.• Served as the first-line of contact for potential franchisees in the process of recruiting, screening, and selecting new franchise properties.• Established 4 “net new” retail locations, resulting in approximately 5000 incremental clients

Handled all Executive Clarify Cases.Assisted in the completion of Procedural Reviews.Used my office experiences to implement Block's Mission & Vision at every opportunity and have developed an ability to build trust amongst franchisees by standing behind my word and following up and fulfilling all commitments.

Managed daily and monthly financial reports, including deposits, loan volume, expense reports, and revenue.• Developed and implemented superior sales strategy for a newly developed marketplace.• Improved credit union’s presence in the community by increasing market share through sales and community involvement.• Served as liaison between the credit union’s CUSO, North Texas Financial Services, and CU Auto Sales.• Coordinated quarterly sales events with 13 other credit unions, as well as motivated EECU employees to actively sell CU Auto Sales to all members.

Dallas/Fort Worth Area

• Managed all new accounts as well as daily and monthly financial reports including overdrafts, collections, and service fee revenue.• Maintained daily and monthly accounting responsibilities to insure a profitable bottom line, increasing profits by 218%.• Recruited and built an effective sales team which increased new accounts 126% and deposits 177%.• Implemented a new customer “call back system”, which reduced losses on fraudulent accounts and increased NSF income to over $200K annually.• Trained new staffs in policies and procedures to ensure all branch goals were obtained.• Assisted in the creation of a new training system for the Dallas region that was very effective and built a new protocol for Woodforest to follow in subsequent years.