I am a Director of Customer Experience at Best Egg, where I lead the strategy and execution of initiatives that enhance the customer journey and drive business growth. I have over 9 years of experience in customer experience, voice of the customer, net promoter score, and data analysis across various industries, including e-commerce, health care, and finance.As a Data Science Certified professional, I leverage my skills in statistical analysis, text mining, SQL, Tableau, and other tools to generate insights and recommendations that improve customer satisfaction, loyalty, and retention. I also collaborate with cross-functional teams and stakeholders to implement customer-centric solutions and best practices. My mission is to deliver exceptional customer experiences that create value for both the customers and the company.