Sam Cassan Email & Phone Number

Hanover, Ontario, Canada

Hanover, Ontario

Taking calls, emails and voice messages in order to support customers having problems with their Internet, telephone, IPTV, cellular and security systems.

Troubleshooting and repair of Xerox B&W copiers and multifunction printers.

Port Elgin, Ontario

Assist customers with technical issues involving networking, personal computers, television services, telephone services, and other related telecom products and services.

Sarnia, Ontario

Replace the PCs and laptops of Exxon employees throughout the Sarnia infrastructure with new hardware through the use of the migration tool DAD.

- assisted members of the public and library staff with computer issues- provided training to members of Southgate township in MS Office programs Word, Excel, and Powerpoint- provided IT services like troubleshooting public computers, the network, and peripherals like e-books, printers, scanners and provided oral and written directions as to their use

- performed software and hardware based repairs to malfunctioning computers and network devices in office or in the field from civilian and businesses backgrounds, and configured new computers for use; documented my operations for billing/documentation - responded over the phone to technical problems experienced by customers, either resolving the issue or.

Completed Computer Systems Technician - Networking programming as of August 2009.Completed - Computer Network Security Specialist program - September 2009 to August 2010

- Enlisted in the replacement of older networking equipment including switches and wiring with equipment more suited to meeting the current needs of the institution- Documented and backed up present configurations, including physical and logical locations on networks and connections- Created diagrams, configurations, backups and documentation for new.

- Responding to phone calls for technical assistance, including using functions in Office 2000/2003 and Windows XP, troubleshooting network issues, including hardware errors and network drive problems, and talking to vendors in order to take advantage of warranties- Repairing desktop and mobile PCs, including software, hardware and network issues.

Assisting with the loaning out, use, and maintenance of school hardware to students and faculty of Georgian College

Cstn/Cnss, Computers, Networking

Taught how to service and install PCs, networks (wired/wireless, Inter/Intranets), communicate with clients and coworkers through personal.

Ontario Diploma, Computer Systems Networking And Telecommunications