Susan Gallagher Email & Phone Number

Durham, Nc, Us

Durham, Nc

Plan, develop and implement the Department’s internal and external communications strategy, including website development and management, storytelling, social media, newsletters, media relations, collateral development, leadership communications, video production, and event planning.

Durham, Nc

Lead the content creation, branding, and messaging for the Duke Global Health Institute and assist in developing and evaluating the DGHI communications and marketing strategy. Publicize and promote DGHI through a range of digital and print outlets, including social media and email marketing.

Cary, Nc

Develop and execute marketing strategies to support the sales of 3C Institute's evidence-based programs and custom web development services. Develop strategies for communication and outreach to partners and prospective clients.Leadership:- Create and implement marketing plans for web-based services and K-16 educational products- Participate in conceptualizing and executing company rebranding initiative; build company brand- Manage cross-institute projects, including website development and large collateral projectsWebsite Development & Management:- Lead the development of complex e-commerce website, including conceptualizing site architecture and back-end administrative interface, writing copy for >80 web pages, and devising plan to transition existing customers to new website- Develop and implement content strategy for 3C Marketplace website and assist with content strategy for 3C Institute websiteWriting & Collateral Development:- Compose copy for sales flyers and websites; write video scripts, direct mail campaigns, newsletter articles, and proposals- Collaborate with graphic designers, illustrators, and video producers on graphics and storyboardsRelationship Building & Customer Service:- Build rapport with partners, customers, and prospective customers through email marketing, social media, strategic website content, and excellent service- Resolve high-level customer service issues

Cary, Nc

Responsible for communications, marketing, lead generation, and contract development for 3-C Technologies, a division of 3C Institute that offers cutting edge technologies to behavioral science researchers, universities, community organizations and clinics, and K-12 school districts.- Generate leads for web-based services- Secured approximately $265K in sales contracts - Coordinate and co-write winning $180K contract proposal - Develop systems and processes for newly-established technologies division- Lead development of and write copy for two company websites- Establish and write quarterly email newsletter- Compose copy for sales flyers, write video scripts and newsletter articles, and create presentations

Cary, Nc

- Develop, edit, and manage video- and text-based content for products, company websites, and client websites. Work closely with web, video, and product development teams. - Manage multiple editorial projects simultaneously- Establish and write quarterly email newsletter for behavioral science researchers- Co-developed four video-based e-learning courses

- Manage social media efforts: research, write, and edit blog entries (www.akomblog.org); engage with public via Facebook and Twitter; scour educational news venues for related media to share on Facebook and Twitter; draft and send e-mail blasts - Serve as editor for bimonthly e-newsletter: identify article topics, solicit and manage staff and contributing writer participation, write and edit articles, and maintain 36,000-member contact list- Play key role in website development and restructuring, including analyzing internal and external website in light of programmatic and organizational changes, proposing content and structural updates, writing and editing website copy, and developing a new website (www.allkindsofminds.org) - Respond to external inquiries regarding All Kinds of Minds resources and services

- Plan and manage the writing, peer review, submission, and post-publication processes for Schools for All Kinds of Minds, a trade book authored by CEO and key staff members. Participated in content development and editing, liaise frequently with Jossey-Bass editor both pre- and post-publication, and assist in marketing and sales efforts. Book ranks in the top 4,000 books sold on Amazon.com. - Recognized by CEO in the book acknowledgements: “Susan Gallagher is the most amazing project manager a team could have. Her depth of knowledge of our work combined with her extraordinary editing and management skills were truly the backbone of this effort.”- Develop and enact systems and processes to effectively support the development, implementation, and maintenance of products, tools, and services- Evaluate need for product updates periodically and develop and implement plan for updating materials

- Develop, write, edit, format, and update dozens of online and instructor-led professional development products (courses, modules, and online tutorials) - Develop and enact systems and processes to effectively support the development, implementation, and maintenance of products, tools, and services- Evaluate need for product updates periodically and develop and implement plan for updating materials

- Coordinate, edit, format, and update dozens of instructor-led professional development courses and modules- Develop and enact systems and processes to effectively support the development, implementation, and maintenance of products, tools, and services

- Office manager for University-School Programs Division, including assisting with projects, composing reports and correspondence, liaising between various parties and the vice president, supervising an office assistant, scheduling and preparing materials for meetings, and arranging travel - Researched and synthesized information relating to K-16 education to assist vice president in preparing for meetings, presentations, and reports- Instituted, compiled, edited, and distributed K-16 Connections e-newsletter to UNC and K-12 colleagues and associates

- Managed all aspects of Boston University’s federal work-study program (approximately 3,500 students per year)- Evaluated work-study programs and procedures: recommended and implemented changes to enhance services and wrote and/or revised over 40 work-study procedures- Supervised work-study program coordinator and oversaw the supervision of five student employees- Wrote all brochures, policies, procedures, correspondence, and website content - Planned and administered “Freshman Preplacement Program,” placing 500-600 students annually into on-campus jobs- Administered work-study aspects of the Boston University “America Reads” program (approximately 175 tutors)- Advised supervisors and students on resolving work-study related problems- Provided guidance to students seeking assistance in finding employment- Managed relationships and conducted site visits with non-profit work-study employers to ensure compliance with federal and university guidelines and foster mutually beneficial experiences for employers and students

- Recruited external candidates for non-exempt positions- Managed the internal promotion and transfer application process for non-exempt employees- Advised hiring supervisors on personnel policies and procedures and salary, staffing, and union issues- Developed and facilitated professional development workshops for university employees

Certificate, Non-Profit Management

M.Ed., Administration, Policy & Planning

Concentration: Higher Education Administration

Ba, Philosophy

Activities and Societies: Graduated with honors, Phi Beta Kappa, writing tutor, founding member of Voices for Women, member of women's.