Manager, Project Manager - Card Data
CurrentAs a Manager for High Priority Usage (HPU) - Data Ops, I facilitate compliance and data management processes to support the analytical data for all of Card. The datasets are used by 2300+ associates to make critical decisions to provide the best products and services to our customers.Compliance (Understand, interpret, and execute policy and governance)- Manage HPU relationships and assessment success- Assist in Data Quality implementations and standards- Critical Issue and Risk ManagementManage and lead team incident triage and resolution processes- Manage metrics for incident inception to closure- Assist in Monthly Defect Attestation process for producers- Assist in Data Quality Dashboard metrics and analysisManage and execute front-end team Intake process- Designed Internal Intake trackers in connection with JIRA- Assisted in testing and migration to new enterprise toolsDeveloped Process Resiliency- Created and managed program transparency through targeted SOP implementations to include version control for processes such as DQ , Intake, Defect, Critical Communication- Designed and implement local landing site for critical informationGeneral Activities- PI Planning- Product and Program initiatives- White and Gray space planning