Cláudia Silva Email & Phone Number

Santa Maria Da Feira, Pt

Vagos, Aveiro, Portugal

- Develop and monitor performance indicators to support strategic decision-making.- Act as a liaison between clients and internal departments to ensure seamless communication and order fulfilment.- Provide clients with updates on order status, ensuring transparency and satisfaction.- Conduct process analysis and implement improvements to enhance operational efficiency.

Santa Maria Da Feira, Aveiro, Portugal

- Reporting production results and/or deviations to management;- Creating reports in Power BI;- Complying with and enforcing compliance by the departments with the management methodologies implemented and meeting deadlines;- Ensuring compliance with production plans;- Monitoring/supporting production in the production departments;- Planning production in accordance with management guidelines;- Designing and managing the appropriate production plans for the departments;- Define, in collaboration with the purchasing and warehouse departments, the appropriate stock, not only of materials and components, but also of finished products, in order to satisfy sales planning and customer needs;- Receiving, planning and prioritising orders. Working with the sales department to adapt production to customer requirements and negotiate delivery times;- Supervising production compliance with occupational health and safety and environmental protection standards;- Proactively contributing to the continuous improvement of production processes;- Ensuring a positive working environment in the departments.

Águeda, Aveiro, Portugal

- Planning, controlling, and monitoring the production of industrial furnaces on the factory floor.- Create, analyze and report planning KPIs, suggesting and promoting improvement actions necessary to meet the established objectives.- Develop global plans for load and capacity analysis, proposing solutions for a better balance of productive resources in the medium and long term.- Design, document and implement the processes in Production Planning and Control.- Support the product's Technical Assistance Service to expedite quick responses in customer service.

Portugal

-Assembly of several components that together form the final product that the company sells.-Compression testing and water testing to ensure product quality.-Cleaning and packaging the product.In this activity, the work had a daily production and failure analysis goal thatimpacted the production process.

São Paulo E Região, Brasil

- Participation in projects in the B2C and B2B segment of the mobile product in Telecommunications.- Create and propose action plans to improveprocesses and monitoring through KPI's.- Reinforcement of operational processes through training in the areas of B2B and B2C customer service.- Transformation of data into information, providing efficiency in the decision-making of my managers and in the resolution of customer problems.

Rio De Janeiro, Rio De Janeiro

Administer and support the regional with calls for systemic failures with the IT and Networks team. Study of root cause failure treatment indicators. Plan and implement process training for the sales force.

Rio De Janeiro

Customer service in store, understanding your needs. Achieving sales with the quality of the services sold.

Master'S In Information Technology, Master'S In Modelling, Data Analysis And Decision Support Systems

International Module, Mentoring And Consultant Training

Mba In Business Management, Specialization In Strategic Business Management.

Fuzzy Logic, Scientific Initiation, Lamae/Nce/Ufrj

Activities and Societies: Iniciação CientíficaAvaliação econômica de projetos em Engenharia de Produção

Production Engineering, 10,0

-Bachelor of Production Engineering. -Curriculum plan aimed at planning and implementing projects, controlling and managing operations..