Steven Collins Email & Phone Number

Heywood, Gb

Manchester, England, United Kingdom

• Recently accredited with Microsoft Associate: Windows Server Hybrid Administrator AssociateCollaborating extensively with diverse clients, including local and central governments, NHS, Police, and private sectors, I've been an integral part of various pivotal projects. My role has been instrumental in shaping my career trajectory.Proficient in designing, deploying, and supporting a wide array of technologies, including Windows Server (2003-2022), RDS Environments, Hybrid AD DS (encompassing DNS, DHCP, Group Policies), Azure AD DS (including Enterprise Applications with SSO/User Provisioning to 3rd party applications), Conditional Access & MFA, Identity protection features, Proxy Solutions (ISA, WSS, Squid, Defender Web Content Filtering), Exchange (On-Prem, Exchange Online, Hybrid), Office 365 suite, Microsoft Defender/Security and Compliance, Hyper-V/Azure Virtual Environments, and MECM (Intune) & SCCM (On-Prem/Co-Pilot).I boast comprehensive experience in adhering to ITILv4 frameworks/processes (change, project, problem, event management) and wield expertise in ITSM tools like ServiceNow, TfS, Supportworks, among others.Notably, I played a pivotal role in a recent project, leading the design and technical implementation of transformative products such as pDNS, Proxies, MS Defender with Web Content Filtering, Autopilot, MS Sentinel, facilitating a seamless transition for a large client toward a Cloud-only working environment. This initiative resulted in the client becoming one of the pioneering public sector entities to embrace complete Cloud-based operations.

Rochdale

Manchester

Supporting the desktop environment for a company of 3500 employees, which requires daily interaction/support of Windows 7/Windows 10 operating systems including all general office use applications, Office 2003/2010/2013, including support of SAP. Support requires good knowledge and understanding of SCCM 2012, SCOM 2012, Exchange 2003/2010, Active Directory, Server 2003, 2008, 2012. SCCM:- Software Delivery, including import of applications into SCCM, diagnosis of faults with application deployment.- User device management, client policies, boundaries, general site configuration.- Deployment of Windows Updates through the use of SCCM linking into WSUS and SCUP to provide MS and 3rd Party updates to desktop and server estate, including resolution of failures during monthly patch cycle.- Reports/Queries/SQL-WQL in support of fault finding with clients/users/applications.- Distribution Point management, content delivery across slow bandwidth links.- OSD/MDT Device Build experience, fault finding, addition of Models into a pre-existing build, addition of steps to include new software, understanding of task sequences.Delegation of server tasks for Windows Server 2003, Windows Server 2008 R2, Windows Sever 2012, with exposure to DHCP, DNS, DFS, Hyper-V, SolarWinds, vSphere, RemoteApps, AD DS, IIS, CA, Print Management, File Server management (Windows shares, NetApps, CIFS), Group Policy Management (creation/amend).

Manchester

Driving the efficiency and effectiveness of the incident management process. Producing management information, including KPIs and reports. Monitoring the effectiveness of incident management and making recommendations for improvement. Handling interaction with third parties and seeing escalations through to resolution.

Manchester, United Kingdom

Supervision of first line agents, being a technical escalation where required, providing feedback and 1-to-1's for first line agents. Monitoring of 1st line calls, call coaching, delegation for team managers.

Manchester

Providing technical support via telephone and email, to customers working for a government body. Supporting Windows XP, Windows 7, Office 2003, Office 2007, eventually migrating into a Citrix based environment.