Steven Collins Email & Phone Number

Manchester, England, United Kingdom

• Recently accredited with Microsoft Associate: Windows Server Hybrid Administrator AssociateCollaborating extensively with diverse clients, including local and central governments, NHS, Police, and private sectors, I've.

Rochdale

Manchester

Supporting the desktop environment for a company of 3500 employees, which requires daily interaction/support of Windows 7/Windows 10 operating systems including all general office use applications, Office 2003/2010/2013, including support of SAP. Support requires good knowledge and understanding of SCCM 2012, SCOM 2012, Exchange 2003/2010, Active.

Manchester

Driving the efficiency and effectiveness of the incident management process. Producing management information, including KPIs and reports. Monitoring the effectiveness of incident management and making recommendations for improvement. Handling interaction with third parties and seeing escalations through to resolution.

Manchester, United Kingdom

Supervision of first line agents, being a technical escalation where required, providing feedback and 1-to-1's for first line agents. Monitoring of 1st line calls, call coaching, delegation for team managers.

Manchester

Providing technical support via telephone and email, to customers working for a government body. Supporting Windows XP, Windows 7, Office 2003, Office 2007, eventually migrating into a Citrix based environment.