Susan Costa Email & Phone Number

Greater Boston Area

Collaborate with third party administrators (TPA), insurer claims adjusters, insurance brokers, and client addressing the investigation, evaluation and resolution of open workers' compensation claims.Participate in quarterly workers' compensation claims reviews with the third party administrators (TPA), insurance brokers and client reviewing litigation management, best claims practice and early resolution of open workers' compensation claims.Assist Health and Safety and Human Resource managers identifying trends and opportunity for improvement across the organization.Proficient in application of multi-state statutes and related case law.

Auburndale, Massachusetts

Handled the administration of all US workers’ compensation claims including monopolistic states. Managed third party administrator (TPA), defense counsel, and other relevant parties to drive positive claim outcomes. Partnered with third party administrators (TPA), insurer claims adjusters, and insurance brokers, addressing the investigation, evaluation, and resolution of 300+ workers’ compensation claims.Coordinated and participated in monthly and quarterly claims reviews with third party administrator (TPA) and insurance brokers, resulting in a 10% reduction per policy period of open claims.Prepared quarterly risk management reports, identifying evolving trends for regional management to reduce total cost of risk.

Auburndale, Massachusetts

Directed the administration of all US workers’ compensation claims including monopolistic states. Managed workers’ compensation program that covered 60,000 employees nationwide. Developed and trained all managers in the return to work policy for all regions resulting in a reduction of days away from work . Administered a nurse concierge service, triaging all injuries and illnesses to ensure injured workers received immediate and appropriate treatment. Assisted Health and Safety and Human Resource managers, identifying trends and opportunities for improvement of policies and procedures across the organization.

Auburndale, Massavhusetts

Collaborated with human resource managers to ensure compliance with the American Disabilities Act (ADA) for transitional duty for injured workers. Prepared monthly workers’ compensation and auto loss reports for CEO, identifying loss leaders.