Jeff Klein Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

I am thrilled to embark on a new chapter as the Director of Operations at UG2, an exceptional organization known for its unwavering commitment to fostering strong client partnerships. This role presents an incredible opportunity for growth within a company that places utmost importance on nurturing and prioritizing client relationships.I believe that empowering our team members is the cornerstone of creating strong clients. I join a vibrant and forward-thinking team where understanding,… Show more I am thrilled to embark on a new chapter as the Director of Operations at UG2, an exceptional organization known for its unwavering commitment to fostering strong client partnerships. This role presents an incredible opportunity for growth within a company that places utmost importance on nurturing and prioritizing client relationships.I believe that empowering our team members is the cornerstone of creating strong clients. I join a vibrant and forward-thinking team where understanding, supporting, and enabling our employees translates directly into successful and meaningful client relationships.As the Director of Operations, I look forward to spearheading initiatives to streamline operations and enhance efficiency. Collaborate with a talented team, fostering an environment where innovation thrives and every individual is empowered to contribute their best, ensuring client satisfaction remains at the forefront of my mission. Show less

Washington Dc-Baltimore Area

In this senior role, my primary objective has been to drive client satisfaction, achieve sustainable business growth, and maintain a strong focus on operational excellence, all of which contribute to ABM Industries' remarkable success in the facility maintenance industry.• Client-Centric Leadership: Oversee facility maintenance for approximately 100 distinct business units, primary focus is nurturing client relationships, understanding evolving needs, and delivering tailored solutions… Show more In this senior role, my primary objective has been to drive client satisfaction, achieve sustainable business growth, and maintain a strong focus on operational excellence, all of which contribute to ABM Industries' remarkable success in the facility maintenance industry.• Client-Centric Leadership: Oversee facility maintenance for approximately 100 distinct business units, primary focus is nurturing client relationships, understanding evolving needs, and delivering tailored solutions. Through strategic engagement, consistently exceeded client expectations and maintained a remarkable client retention rate of over 97%.• Expansive Business Growth: Leadership extended to managing a team of 7 accomplished project managers and overseeing over 450 Full-Time Equivalent (FTE) and subcontracted labor, which includes both union and non-union personnel. This strategic growth has been instrumental in expanding operations both locally and regionally.• Financial Mastery: Wield a keen financial acumen in managing a $22 million Profit and Loss (P&L) statement. This includes the creation of annual budgets and monthly forecasts, meticulously controlling labor, supplies, and expense reporting.• Innovative Revenue Generation: Through inventive approaches, introduced new revenue streams by identifying opportunities to fulfill our clients' needs with services provided in-house or through strategic partnerships. This has led to substantial revenue expansion and a noteworthy increase in profitability, from 13% in 2018 to over 22% monthly.• Multidistrict Oversight: As of March 2022, assumed responsibility for a second district in Maryland, primarily consisting of Manufacturing and Distribution accounts, following a national acquisition. This was followed by the addition of a third district, covering the entire DC metro area in May 2023. This expansion underscored my ability to efficiently manage operational transitions and ensure the profitability of multiple districts simultaneously. Show less

Washington Dc-Baltimore Area

Responsible for the comprehensive year-round facilities maintenance of an open-air 43,000-seat venue hosting an 81-game MLB season and approximately 350 events annually. Directly managed a dedicated team of 14 Full-Time Equivalents (FTEs) and a roster of managers, while overseeing multiple subcontractors and steering a dynamic seasonal workforce of 250 full and part-time employees. My tenure as Project Manager was marked by my ability to transform challenges into opportunities, with unwavering… Show more Responsible for the comprehensive year-round facilities maintenance of an open-air 43,000-seat venue hosting an 81-game MLB season and approximately 350 events annually. Directly managed a dedicated team of 14 Full-Time Equivalents (FTEs) and a roster of managers, while overseeing multiple subcontractors and steering a dynamic seasonal workforce of 250 full and part-time employees. My tenure as Project Manager was marked by my ability to transform challenges into opportunities, with unwavering focus on cost savings, safety, and client satisfaction, ultimately yielding remarkable financial turnarounds, operational excellence resulting in a renewal of a five-year contract. Show less

Portland, Or

My tenure as District Manager was marked by strategic leadership, client-focused commitment, and the ability to overcome operational challenges to achieve consistent success.Key Accomplishments:• Strategic Leadership: Served as the District Manager responsible for managing facilities maintenance and building services for the Pacific North Division prominent national janitorial company. Oversaw a dynamic regional territory comprising local and national accounts across Oregon, Washington,… Show more My tenure as District Manager was marked by strategic leadership, client-focused commitment, and the ability to overcome operational challenges to achieve consistent success.Key Accomplishments:• Strategic Leadership: Served as the District Manager responsible for managing facilities maintenance and building services for the Pacific North Division prominent national janitorial company. Oversaw a dynamic regional territory comprising local and national accounts across Oregon, Washington, Idaho, and Montana, spanning over 90 locations with an annual revenue of $15 million.• Client Satisfaction: Ensured the highest levels of client satisfaction by closely monitoring compliance with client contracts, formulating and approving contractor procedures and usage. Actively conducted property surveys, fostering strong client relationships through regular face-to-face meetings.• Labor Relations: Successfully negotiated regional union contracts and skillfully resolved disputes, facilitating harmonious labor relations within the district.• Green Initiatives: Spearheaded the pioneering effort to fully integrate Green Clean practices district-wide, leading to a significant milestone – 200 Market became the first LEED Platinum certified building in the country for a building of its size.• Operational Efficiency: Overcame challenges in a region with some of the highest minimum wages and strong labor union influence, initially forecasting operations to operate at a loss. However, through strategic measures such as enhancing employee efficiency, managing supply consumption, and maximizing off-contract sales, consistently achieved operational margins exceeding 7%. Show less

Airman, U.S. NavyPhiladelphia, PA and NAS Whidbey Island, WA• Honorable Discharge: Earned an honorable discharge from the U.S. Navy, reflecting commitment, dedication, and exemplary service.• USS Kitty Hawk (CV63): Served as an Airman aboard the USS Kitty Hawk (CV63) in Philadelphia, PA, demonstrating exceptional discipline and performance while contributing to the operational success of the aircraft carrier.• Naval Sea College Program: Enlisted in the U.S. Navy through the… Show more Airman, U.S. NavyPhiladelphia, PA and NAS Whidbey Island, WA• Honorable Discharge: Earned an honorable discharge from the U.S. Navy, reflecting commitment, dedication, and exemplary service.• USS Kitty Hawk (CV63): Served as an Airman aboard the USS Kitty Hawk (CV63) in Philadelphia, PA, demonstrating exceptional discipline and performance while contributing to the operational success of the aircraft carrier.• Naval Sea College Program: Enlisted in the U.S. Navy through the Naval Sea College program, actively serving. Subsequently, served in the U.S. Naval Reserve showcasing a strong commitment to both personal and professional growth while upholding the highest standards of the U.S. Navy. Show less