I am a seasoned Professional Services and Support Leader with 15+ years of experience driving successful software solution deployments, growth, and retention for SaaS companies in agile environments.As a CX leader, I specialize in implementing solutions that boostsatisfaction, increase renewals, and expand accounts.My analytical, customer-centric approach has resulted in tangibleresults for organizations of all sizes.In prior roles, I rebuilt the post-sale customer journey from the groundup. I established a dedicated Implementation & Customer Success team, revamped onboarding processes, created health score frameworks, and spearheaded targeted upsell programs.In addition, I have also -+ Built and scaled up to a 200-member Managed Services EnterpriseSupport Team.+ Worked with PGA, NBA, CNN, MLS, ATT, John Deere, Kubota, Taco Bell,Verizon, Wells Fargo, BEA, JPMC, McKesson, Pfizer, and F500 companies.+ Scaled a Professional Services organization from 5 to 85 people globally.All this in agile environments, increasing customer loyalty, improving utilization and efficiency, and contributing to a notable revenue and cash flow boost.My true passion lies in igniting collaborative synergy within teams, uniting efforts, and driving transformative business results and outcomes.