Scott Smith, Mba Email and Phone Number
As a Product Leader with over 12 years of experience, I’ve honed my skills in the dynamic world of SaaS facing healthcare and other industries and driven many multimillion-dollar wins over the last decade, both as a leader and as an individual contributor. I've driven success by crafting partnerships and internal development roadmaps that open new markets, generate pipelines, improve customer retention, and reduce cost to serve. I’ve owned and orchestrated the entire enterprise software product lifecycle, from ideation to launch to end-of-life. My expertise spans analytics, workflows, integrations, platform development, and generative AI.I'm as passionate about championing my people as I am about the outcomes they produce. Their success is my driving force, and I work hard inspiring them to reach new heights and removing any barriers. Leading with a strategic vision and driving process alignment across the org, I empower individual growth in harmony with positive business outcomes.Growing up on a farm taught me the value of hard work and authenticity, which remain my core ideals today. It also gave me firsthand experience in how healthcare disparities impact some of those most in need, fueling my mission in this area. I seek to be part of a company that shares my dedication to improving healthcare equity and clinical health outcomes. Inbound/Outbound Product Management & Delivery | Multidisciplinary Leadership | New Product Development | Operational Excellence | Process Improvement | Competitive Pricing | Business Development | Product Marketing | Partner Enablement | Artificial Intelligence | Generative AI | Go-to-Market | Product Telemetry | Data Interpretation & Presentation | Scrum, Agile, Waterfall Methodology | TAM/SAM Market Analysis | Project Management Lifecycle | Prioritization Frameworks (RICE, BRICE) | OKRs | Profit/Loss Ownership | User Interface | User Experience Design | API & Data Platforms | Workflows & Real-Time Triggering | Agile Development | In-Memory Analytics & Reporting | Natural Language Processing | Team Leadership | Coaching & Mentoring | Customer Engagement & Retention | Strategic Partnerships | Communication & Collaboration
Vulpine Insights Partners
View- Website:
- medallia.com
- Employees:
- 1
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Founder CeoVulpine Insights PartnersCalifornia, United States
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Director, Product ManagementMedallia Dec 2021 - PresentPleasanton, California, UsCurrently leading the analytics, core platform, and admin services product team. Delivered products adding millions of dollars in retained revenue, new logos, and CoGS savings per year. Owned analytics solutions for the healthcare industry.► Restructured the Medallia Analytics team while maintaining 1.5 million active users, improving product-engineering alignment, and establishing a clear go-forward mission, vision, and roles.► Launched Medallia’s first AI-driven communication tool, the just-announced Smart Response, driving a starting pipeline of 70+ qualified leads and a record 9.0 product score at the Experience conference in February ’24.► Created Medallia’s first universal platform to unify data, analytics, and administration of historically disparate products, representing a quantum leap in go-to-market strategy. Reached 600 TB of data under management. ► Replatformed Medallia mobile notifications, reducing time to complete workflows and reaching a 40+% habit ratio among 200,000 active mobile app users.► Drove clarity across the R&D organization by coordinating its first-ever comprehensive one-year planning exercise, which resulted in a complete one-year plan for all Medallia R&D.► Won the Forrester evaluation, naming Medallia the sole leader for the Q1 2023 customer feedback management analysis by presenting key scale metrics and productizing automated collection and reporting. ► Generated a 10-point improvement in customer satisfaction and a 5% increase in retention with new functionality to deliver tailored, configured features to existing clients and drive down cost to serve. -
Director, Solutions ArchitectureMedallia May 2020 - Dec 2021Pleasanton, California, Us► Established Medallia’s first foothold in healthcare by delivering a co-branded integration package with Veeva.► Turned integrations from largest sales blocker into a competitive differentiator by launching Medallia’s developer portal, driving prospect IT engagement and 42% sales win rates, garnering 100,000 views in its first year.► Grew Medallia’s book of business by $10M in two years by establishing a mid-market reseller partner practice based on app-building tailored to clients’ industries. Expanded app-building functionality to retain and grow key partnerships, including Northwestern Medicine’s app for healthcare providers looking to maintain Magnet status.
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Senior Manager, Solutions ArchitectureMedallia Apr 2017 - May 2020Pleasanton, California, Us► Reduced implementation costs by 50% and improved win rates by launching a technology for bundling Medallia configuration into Apps and a roadmap of dozens of apps tailored to client use cases.► Generated a 20% increase in positive client evaluations for Professional Services and 92% compliance across the 350-person organization by creating, tracking, and enforcing training curricula to address knowledge gaps.
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Manager, Solutions ArchitectureMedallia Jun 2015 - Apr 2017Pleasanton, California, Us► Hired to improve technical health of Medallia integrations and B2B client portfolio, advising on implementations.► Drove 20% boost in B2B client satisfaction by creating Medallia's first best practice package for B2B.
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Field Sales EngineerDocument Capture Technologies Inc. Jan 2014 - Jan 2015Selected to help launch SimpleECM, an API platform for enterprise content management, working directly with the VP of Marketing and VP of Product to architect, roadmap, and market the solution.► Led HIPAA compliant Epic EHR integration along with a roadmap of REST & JavaScript API integrations. Sized key market opportunities to guide feature prioritization.► Developed and demonstrated working proof-of-concept systems and partnered with customers through multiple successful implementations.
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Project ManagerAccu-Image Inc. Aug 2011 - Dec 2013Morgan Hill, California, UsSelected to plan and manage many large customer-facing and internal projects throughout their lifecycles.► Managed multiple projects including a HEDIS medical record audit, spanning hundreds of providers, along with over a dozen enterprise workflow systems ► Led a user interface redesign and rebranding of two flagship products - Directed 4 C++, Java, and SQL developers and a web designer.► Grew company revenue by over 25% through expanded functionality and new projects. -
Graduate Fellow - Expansion ProgramSummer Advantage Usa May 2010 - May 2011UsSummer Advantage is a nationally acclaimed 501(c)3 nonprofit that provides summer education programs to K-8 children in low-income communities. Hired by Founder Earl Martin Phalen to help plan a nationwide expansion.► Drafted financial projections that drove selection of a franchising model► Created marketing materials including mailers, web copy, and presentations ► Enhanced staff productivity by developing an online collaboration portal -
Graduate AssistantBoston College Sep 2009 - May 2011Chestnut Hill, Ma, Us► Administered Carroll Graduate Programs' social networking campaign► Drafted outreach copy► Developed software tools to automate ongoing tasks -
Engman Fellow In BioengineeringHarvey Mudd College May 2008 - May 2009Claremont, Ca, UsSelected to join a team of student researchers working toward engineering an artificial cornea for human transplant. Worked on self-directed research with one fellow engineer and oversaw a lab assistant. ► Designed and executed experiments to test the effects of mechanical strain on rabbit corneal fibroblasts grown in a laboratory bioreactor► Grew cell cultures and performed various tests on them, including Western Blots, live/dead assays, etc.► Prototyped and redesigned a laboratory bioreactor► Compiled a report and presented at TERMIS tissue engineering conference detailing our findings
Scott Smith, Mba Education Details
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Boston College Carroll School Of ManagementEntrepreneurial Management -
Harvey Mudd CollegeEngineering
Frequently Asked Questions about Scott Smith, Mba
What company does Scott Smith, Mba work for?
Scott Smith, Mba works for Vulpine Insights Partners
What is Scott Smith, Mba's role at the current company?
Scott Smith, Mba's current role is Founder CEO.
What schools did Scott Smith, Mba attend?
Scott Smith, Mba attended Boston College Carroll School Of Management, Harvey Mudd College.
Who are Scott Smith, Mba's colleagues?
Scott Smith, Mba's colleagues are Keenan White, Bradly Harris, Meghan Rodriguez, Amalina Sidek, Nila Mahendran, Anchit Duggal, Alejandro Loyola.
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