Scott Smith, Mba Email & Phone Number

California, United States

Pleasanton, California, Us

Currently leading the analytics, core platform, and admin services product team. Delivered products adding millions of dollars in retained revenue, new logos, and CoGS savings per year. Owned analytics solutions for the healthcare industry.► Restructured the Medallia Analytics team while maintaining 1.5 million active users, improving product-engineering alignment, and establishing a clear go-forward mission, vision, and roles.► Launched Medallia’s first AI-driven communication tool, the just-announced Smart Response, driving a starting pipeline of 70+ qualified leads and a record 9.0 product score at the Experience conference in February ’24.► Created Medallia’s first universal platform to unify data, analytics, and administration of historically disparate products, representing a quantum leap in go-to-market strategy. Reached 600 TB of data under management. ► Replatformed Medallia mobile notifications, reducing time to complete workflows and reaching a 40+% habit ratio among 200,000 active mobile app users.► Drove clarity across the R&D organization by coordinating its first-ever comprehensive one-year planning exercise, which resulted in a complete one-year plan for all Medallia R&D.► Won the Forrester evaluation, naming Medallia the sole leader for the Q1 2023 customer feedback management analysis by presenting key scale metrics and productizing automated collection and reporting. ► Generated a 10-point improvement in customer satisfaction and a 5% increase in retention with new functionality to deliver tailored, configured features to existing clients and drive down cost to serve.

Pleasanton, California, Us

► Established Medallia’s first foothold in healthcare by delivering a co-branded integration package with Veeva.► Turned integrations from largest sales blocker into a competitive differentiator by launching Medallia’s developer portal, driving prospect IT engagement and 42% sales win rates, garnering 100,000 views in its first year.► Grew Medallia’s book of business by $10M in two years by establishing a mid-market reseller partner practice based on app-building tailored to clients’ industries. Expanded app-building functionality to retain and grow key partnerships, including Northwestern Medicine’s app for healthcare providers looking to maintain Magnet status.

Pleasanton, California, Us

► Reduced implementation costs by 50% and improved win rates by launching a technology for bundling Medallia configuration into Apps and a roadmap of dozens of apps tailored to client use cases.► Generated a 20% increase in positive client evaluations for Professional Services and 92% compliance across the 350-person organization by creating, tracking, and enforcing training curricula to address knowledge gaps.

Pleasanton, California, Us

► Hired to improve technical health of Medallia integrations and B2B client portfolio, advising on implementations.► Drove 20% boost in B2B client satisfaction by creating Medallia's first best practice package for B2B.

Selected to help launch SimpleECM, an API platform for enterprise content management, working directly with the VP of Marketing and VP of Product to architect, roadmap, and market the solution.► Led HIPAA compliant Epic EHR integration along with a roadmap of REST & JavaScript API integrations. Sized key market opportunities to guide feature prioritization.► Developed and demonstrated working proof-of-concept systems and partnered with customers through multiple successful implementations.

Morgan Hill, California, Us

Selected to plan and manage many large customer-facing and internal projects throughout their lifecycles.► Managed multiple projects including a HEDIS medical record audit, spanning hundreds of providers, along with over a dozen enterprise workflow systems ► Led a user interface redesign and rebranding of two flagship products - Directed 4 C++, Java, and SQL developers and a web designer.► Grew company revenue by over 25% through expanded functionality and new projects.

Us

Summer Advantage is a nationally acclaimed 501(c)3 nonprofit that provides summer education programs to K-8 children in low-income communities. Hired by Founder Earl Martin Phalen to help plan a nationwide expansion.► Drafted financial projections that drove selection of a franchising model► Created marketing materials including mailers, web copy, and presentations ► Enhanced staff productivity by developing an online collaboration portal

Chestnut Hill, Ma, Us

► Administered Carroll Graduate Programs' social networking campaign► Drafted outreach copy► Developed software tools to automate ongoing tasks

Claremont, Ca, Us

Selected to join a team of student researchers working toward engineering an artificial cornea for human transplant. Worked on self-directed research with one fellow engineer and oversaw a lab assistant. ► Designed and executed experiments to test the effects of mechanical strain on rabbit corneal fibroblasts grown in a laboratory bioreactor► Grew cell cultures and performed various tests on them, including Western Blots, live/dead assays, etc.► Prototyped and redesigned a laboratory bioreactor► Compiled a report and presented at TERMIS tissue engineering conference detailing our findings

Master Of Business Administration, Entrepreneurial Management

Bachelor Of Science, Engineering