Scott Baker Email & Phone Number

Ann Arbor, Michigan, United States

Responsible for the development, implementation and support of the Tessitura CRM/Ticketing System and support of UMS IT infrastructure. Help lead in the implementation of new systems and coordinate with U-M ITS to implement new or updated U-M owned systems/programs.

Ann Arbor, Michigan, United States

Conducts analysis of business and user needs of researchers; Develops designs, including design documentation, for new applications or modifications to multiple university platforms; identify areas for improvement and makes recommendations for enhancements, I also execute test plans to support infrastructure, software upgrades and releases. Provides daily operations and tier three support for our applications. Works with team members, users, and vendors to effectively resolve incidents and… Show more Conducts analysis of business and user needs of researchers; Develops designs, including design documentation, for new applications or modifications to multiple university platforms; identify areas for improvement and makes recommendations for enhancements, I also execute test plans to support infrastructure, software upgrades and releases. Provides daily operations and tier three support for our applications. Works with team members, users, and vendors to effectively resolve incidents and requests. Show less

Ann Arbor Mi

Work closely with Michigan Radio Office of Development and the University of Michigan to ensure the integrity of the DART/ Blackbaud CRM and Allegiance databases by supporting data audits, integrity checks, edits and cleanups based on policies, standards and customer requests. In addition, I use spreadsheets, databases and other tools to import /export data and develop scripts and macros to automate data manipulation.

Provides insight on the content and products as well as input on future software development and services. Suggests direction to management regarding software training, maintenance and usage in order to provide better products and services to large and small public media broadcasters.

Ann Arbor, Mi

Support of Chief Financial OfficerAccounts Receivable data entryPledge data entryExternal website maintenance using HTML, Drupal, and CSSCreating and analyzing reports using SQLOverseeing over 5 million dollars of pledge dollars from entry to payoutDeveloping and maintaining electronic pledging for more than 40 clientsIT support and purchasing for over 15 employees, multiple servers, phone system, and office copiersAgencies contact for designations and… Show more Support of Chief Financial OfficerAccounts Receivable data entryPledge data entryExternal website maintenance using HTML, Drupal, and CSSCreating and analyzing reports using SQLOverseeing over 5 million dollars of pledge dollars from entry to payoutDeveloping and maintaining electronic pledging for more than 40 clientsIT support and purchasing for over 15 employees, multiple servers, phone system, and office copiersAgencies contact for designations and trainingEmployee training for campaign software, phone system, and copiers Show less

Ann Arbor, Mi

• Answered questions that ranged from software installation to tax/accounting calculations and theory• Trained in relevant tax law as well as applicable network and computer operating systems used in accounting firms• Mentor• Member of system escalation team that handled difficult user software installations• Product lead• Software tester