Scott Baldwin Email & Phone Number

Newport Beach, Ca, Us

• Directly responsible for policy and management of East Coast, Caribbean, Puerto Rico, and Latin America in house sales team who maintain and execute order book management, sales support, and customer service for over 1,500 specialty accounts and distributor partners carrying the Quiksilver, Roxy, and DC brands.• Proactively anticipate and prevent issues that impact customer satisfaction• Establish and implement new policies and procedures designed to strengthen customer relationships• Achieve business process improvement through the utilization of sales tools including SAP, B2B, and Salesforce.com• Connect with Sales Management and Sales Representatives daily to propel business for the brands and retail partners• Collaborate with the Accounting department to monitor and resolve credit issues• Partner with Planning, Production, and Fulfillment teams to promote effective communication and efficient flow of product

• Managed all operational aspects of brick and mortar and on-line storefronts• Budgeted and bought 90% of storefronts inventories• Managed inventories so as to achieve reductions ranging from 10% to 25%• Increased profit margins 5% to 15% • Negotiated affiliate presence with all relevant manufacturers who maintained on-line affiliate programs• Directed all branding and marketing opportunities• Established and guided all merchandising efforts• Managed the efficient flow of all the inbound and outbound product• Implemented programs designed to enhance customer service• Responsible for sales staff of 20+ individuals

• Assisted in coordinating transition of entire wholesale division from Hawaii to California• Developed and directed procedures and hired sales personnel• Provided specific sales force supervision• Managed all customer service responsibilities• Compiled sales numbers both actual and projected and from these assisted in generating production cut reports• Prioritized and allocated distribution of product

• Directed day to day business of two high volume retail storefronts• Developed and executed policies and procedures designed to streamline stores efforts and build business efficiency• Developed and established alternative advertising concepts• Received all incoming merchandise• Sold product

• Collected, organized, and managed all orders, including specials for over 100 specialty based retail accounts• Developed and provided samples, catalogues, product order information, and point of purchase materials to national sales force• Worked with outside sales team to achieve YOY sales growth• Scheduled production runs and monitored quality of product produced• Managed both professional and amateur team

• Generated clip reports, revised media contact files, prepared and distributed press release information for this agency counseling Ocean Pacific Sunwear Ltd., Kawasaki Motors Corp., Kenwood Stereos, and American Isuzu Motors Inc• Involved with product placement and events designed to highlight new product introductions