• Spearheaded development of AI/ML microservice prototypes using Elasticsearch, Java, Flask, and Next.js• Partnered with cross-functional teams to design and deploy RESTful enterprise APIs using Oracle and .NET, serving over 50 applications• Migrated on-premises applications to automated AWS and Azure cloud-based pipelines following SaaS architecture patterns, reducing deployment time from 1-2 days monthly to under 5 minutes weekly• Engineered CRUD APIs with Django Framework, using JWT and Microsoft SSO authentication patterns• Revamped UI/UX using React/Redux, achieving 90% Jest test coverage, replacing outdated ColdFusion app• Provided expert production support to improve Help Desk Tiers I-IV efficiency, maintain FRT and ART below 24 hours, and document RCAs with AppDynamics, Splunk, and custom logs• Enhanced training systems, leading to streamlined onboarding, training, and coaching of 20+ developers/staff• Contributed technical expertise to proposal writing and color team reviews, aiding in crafting 10+ federal bids• Maintained API service built on Node.js to securely replicate internal APIs for open-source development efforts• Implemented and maintained Docker images for containerizing development and demo environments• Collaborated with Linux admins to deliver scripts for on-premises and cloud-based server maintenance• Implemented and maintained Oracle Cloud databases and configurations to support multiple OS platforms for development environments

• Developed mobile-responsive front-end components using custom CSS and Bootstrap front-end framework • Collaborated with Sr. Developer for code reviews and trainings in back-end development in Rails MVC

• Mentored and provided feedback to over 50 students, enhancing their fieldwork and research skills • Interpreted Hmong interviews for ethnographic research teams in Kunming, China, and Sapa, Vietnam, ensuring accurate data collection• Translated and transcribed over 40 hours of Hmong interviews for use in research and academic publications

• Collaborated with team of 15-20 to manage 400+ campers, and maintain facility space of Freedom Aquatic and Fitness Center• Curated engaging physical and social curriculum for camp participants• Provided mentorship and mediation between camp participants to facilitate effective team building

• Coordinated with interfaith-based community leaders on volunteer opportunities within local Hmong population• Conducted weekly leadership training for staff of 15-20 volunteers• Established regional goals and carried out individual area assessments for personnel• Taught weekly English lessons to groups of 4‐5 Hmong refugees

• Managed shifts of 5-7 employees to maintain daily operations and exceed corporate initiatives• Implemented efficient training practices to expedite new hires' onboarding• Maintained inventory report to ensure accurate and timely stock orders• Recognized for providing excellent customer service experiences by clients, team members, and corporate leadership