Scott Clarke Email & Phone Number

United Kingdom

Portadown, Northern Ireland, United Kingdom

Specialise in the Iveco Daily 3.5tonne commercial van

Coalisland

 Working to quality and sales targets within outbound telesales team. Calling existing business customers to sell new lines. Data cleansing, building a database and generating new leads, Data management , data profiling Dealing with uk data suppliers for Mmd Communications. Sales forecasting. Key holder responsibilities. Micro-manage under performing staff. Helping contact centre floor as and when need to help contact centre exceed all kpi’s set out by the contact centre.

Belfast, United Kingdom

 Working to quality and sales targets within outbound telesales team Calling existing customers to sell new lines, broadband and tablets I regularly delivered ‘product specific’ training workshops to colleagues and team members to ensure product knowledge is excellent. Provide the highest level of customer care on the calls, ensuring all questions are answered and the customer has the correct information relating to their product/ service. Working as and when needed throughout the call centre in each campaign while maintaining a minimum 120% conversion on sales. Giving one to one coaching to under-performing colleagues. Within 6 months of working to the highest possible standard I was promoted from Direct Sales Advisor to Vodafone Expert. I consistently achieve between 100-140% sales and exceed KPI’s set out by Vodafone.