Scott Cornwell Email & Phone Number

New York, United States

New York City Metropolitan Area

New York

• Provide pre- and post-sales services including both onsite and remote demonstrations of Knoa products as well as targeted business case development for potential customers.
• Trained and enabled new employees and SAP Partners to be able to present our material successfully.
• Created an automated scripting tools to seamlessly package and install our software at remote locations where no access was available.
• Manage demonstration servers in all regions including scripts, and presentation materials.
• Served as first point-of-contact between partners and Knoa.
• Aided in research and development of new products and services

New York, New York

• Developed a front end administration application using FLEX (using the Cairngorm Pattern) to manage servers, customers, and provide real-time application monitoring.
• Organized individual company built applications and created a global automated build and deployment script using ANT to manage hundreds of sub projects.
• Developed new web services installed onto Glassfish ESB and optimized the existing Web Service structure to improve performance.
• Clustered the existing GlassFish application for both stability, performance and high availability.

Asheville, NC

• Helped create a startup company based on Live chat and chat services which offered a chat call center type offering where customers could sign up and have operators handle support and sales question live. While we had.

• Oversaw all stages of design, development, deployment of a web chat and visitor monitoring application called N-Contact written in a mix of Java, JavaScript, Flash and MySql which allows operators view and proactively.
• Responsible for both converting the DHTML/Flash application into FLEX and the Chat Server into an Enterprise level application using Spring and Hibernate that could also be easily scaled and combined with other 3rd.
• Developed a rich statistics server which gathered and displayed graphical visitor information using JSP and JMF.
• Assisted in development of a real-time call center application called N-Focus used to display information to agents and managers gathered from Avaya, Rockwell and Nortel ACD systems.
• Worked directly with sales management, and customers to develop enhancements and features to the applications

San Jose

• Assisted in redesigning and further developing a Instant Messenger chat System bought by iPlanet/SUN developed by Softbase Systems.
• Responsible for helping rewrite the client side UI of the Instant Messenger and educating and advising a 5 man team who would take over the development.

• Designed a fully function chat application similar to AIM but written in Java called NetLert and bought by SUN/iPlanet in 2000.
• Supported clients in setup and deployment of various Softbase applications including the chat software I was primarily developing.
• Developed the first version of call center applications which later became N-Focus and interfaced with Avaya, Rockwell and Nortel ACD systems.