Scott Dallman Email and Phone Number
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Scott Dallman has more than twenty years of proven success in: IT operations; architecture design; financial analysis; management and delivery of managed services. He has proven success in leading cross-functional teams that develop and manage the technical resources required to achieve strategic business goals. Unique ability to bridge the communication gap between technology and strategy and bring consensus to high-level, complex transactions. A superb communicator with both technical and executive leaders, delivers effective presentations, consults on technology projects, maintains collaborative relationships, institutes bold initiatives and carries them out, effectuating positive change, efficiency and increased profitability.Specialties: IT Strategy • Vendor Relationship • Collaboration • Data Center Management • Cost Management • IT Operations • Systems Integration • Process Optimization • IT Innovation • Security • Digital Transformation • Cloud Management • Virtualization • Solution Architecture
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- Employees:
- 315106
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Head Of South Tmeg And Saisv Region Pursuit LeadsGoogleAustin, Tx, Us
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Head Of Central Region Pursuit LeadsGoogle Jan 2024 - PresentGo-market-lead for Google Cloud Consulting delivering Service strategy, pre-sales, strategy development, and enterprise technology to drive success for Google Cloud's enterprise customers.
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Engagement ManagerGoogle Mar 2021 - PresentGo-market-lead for Google Cloud Professional Service delivering pre-sales, strategy development, and enterprise technology to drive success for Google Cloud's enterprise customers.
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Infrastructure Cloud ConsultantGoogle Dec 2019 - Mar 2021
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Vice President Of InfrastructureTtec 2017 - 2019Austin, Texas Area• Responsible for IT solutions and strategic direction and of TTEC Infrastructure including vendor management, network infrastructure, End user experience, Security, Data Center, VDI, platform (VMWare), Microsoft/Linux system engineering, O365, Cloud (Azure & AWS), and VOIP platforms (Avaya and Cisco)• Executive for global IT infrastructure personnel in supporting the end users experience of 45,000 agents and revenue of 1.4B• Reduced IT expenses by 10% by implementing better data centers solutions, vendor negotiation of contracts, consolidation of services, and cloud migration of applications• Responsible for forecasting, managing capital assets, yearly OpEx planning and management of 100M budget• Program manager in transformation four data center migrations to newer, higher tier, lower cost data centers. Implemented software defined network during migrations (Cisco ACI)• Project management of 20% telco reduction by conversion of global TDM-based voice platform to a SIP infrastructure affecting a yearly saving of 2M -
Executive Director Of Cloud InfrastructureEloyalty, A Teletech Company 2012 - 2017Austin, Texas Area• Responsible for enterprise architecture of Infrastructure, which includes management and design of data centers, security, voice infrastructure (VoIP), compute and our hosted collaboration solution (Cisco HCS cloud contact center)• A product owner for strategic direction of eLoyalty cloud Contact Center, vendor management, facilities, Data Centers, network infrastructure, VMWare, linux, and Microsoft systems• Responsible new product development, solutions architecture, vendor selection, implementation, pricing, forecasting and managing eLoyalty’s capital assets• Managing implementation and day two support of a fully virtualized environment for eLoyalty, utilizing VMware, EMC SAN’s and Cisco Nexus infrastructure. Produced a cost reduction eLoyalty’s infrastructure by 20%• Created all bill of materials for cloud infrastructure, including networking, licensing, Compute, storage and security• Responded to RFP for infrastructure components, identifying SLA, SLO's for quality of services, uptime, recovery time (RTO's), recovery point (RPO's) • Managed eLoyalty PCI and HIPPA compliance for our Cloud contact centers and established the security posture for Multi Tenant Cloud contact centersDirector of eLoyalty's internal IT completing strategic planning and execution of new services. Reduced overall IT cost by 15% by providing overall direction, guidance for new IT systems and collaboration that will better enabled our workforce to increase our customer service. Forecasting management of our CapEx/OpEx to assure our costs are controlled effectively. -
Director Collaboration / Network It OperationsEloyalty, A Teletech Company Apr 2006 - 2012Austin, Texas Area• Established a new IP Telephony VOIP managed services practice on top of an existing Contact Center practice that allowed eLoyalty to expand it’s sales capacity to different markets• Manager of the Collaboration & Network Operations group that provides managed services Unified Communications solutions to customers and support of our internal IT organization. Supported technologies including Routing & Switching, Call Manager, SIP, MGCP, H323, VXML Gateways, Gatekeepers, CUPS, SIP Proxies, Voice Gateways, python scripting and management of client hardwareDirector of Change Management completing moves, adds, and changes in enterprise clients contact center environments. Process owner of the ITIL based change management which implemented standards for Change functions: communications to clients, implementation planning, quality assurance. Utilized ITIL best practices to establish compliance processes, policies, and procedures, which produced a change management success rate of 99.68%
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Customer Engineer IiiCisco Systems 2005 - 2006• Senior engineer for Cisco Remote Operation Services (CROS), managing hundreds of IP telephony customers around the world. Majority of companies were fortune 500 in excess of 10,000 IP phones.• Provided technical escalations and instruction for Network Operations Center technicians in support of customer networks and Cisco voice platforms. Technologies include Routing & Switching, Call Manager, Unity, conferencing, H323, MGCP, Gatekeepers and Voice Gateways).• Responsible for direct customer approval of Cisco services by serving a top contact for support services.• Lab instructor for VOIP, IPT and Network boot camps held at Cisco. -
Network EngineerNetsolve 2001 - 2005Austin, Texas Area• Senior engineer for NetSolve, building a new IP Telephony practice managing hundreds of IP telephony customers around the world. Responsible for direct customer approval of NetSolve VoIP solutions. Companies included fortune 500, large enterprise and mid-size companies.
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AirmanUnited States Air Force. 12Th Communications Sq 1997 - 2001San Antonio, Texas Area• Designed, implemented, and supported Infrastructure to include Cisco firewalls, router configuration management, network health evaluation, monitoring and creation of new network designs.• Performed site surveys to determine network requirements, prepare technical solutions for installation of networked systems and install the solution.• Managed, trained, and supported 30 local network technicians in routing protocols, data center standards, design techniques, and troubleshooting, as well as technical expert to 120+ local network administrators.• Provided top level technical support to 8 major commands (14,000+ users), and resolved complex routing, design, network security, and customer unique implementation issues.
Scott Dallman Skills
Scott Dallman Education Details
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Business -
Management Information Systems And Services
Frequently Asked Questions about Scott Dallman
What company does Scott Dallman work for?
Scott Dallman works for Google
What is Scott Dallman's role at the current company?
Scott Dallman's current role is Head of South TMEG and SAISV Region Pursuit Leads.
What is Scott Dallman's email address?
Scott Dallman's email address is sc****@****lty.com
What is Scott Dallman's direct phone number?
Scott Dallman's direct phone number is +151222*****
What schools did Scott Dallman attend?
Scott Dallman attended Concordia University Texas, Community College Of The Air Force.
What are some of Scott Dallman's interests?
Scott Dallman has interest in Politics, Science And Technology, Health.
What skills is Scott Dallman known for?
Scott Dallman has skills like Cisco Technologies, Data Center, Voip, Unified Communications, Cloud Computing, Itil, Enterprise Software, Managed Services, It Operations, It Strategy, Strategic Planning, Business Transformation.
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Scott Dallman
Azure Data Science/Analyst Specialist & Engineering, Devops Specialist (Docker-Kubernetes), Sr. Systems/Network AdministratorMinneapolis, Mn -
4technicleanproducts.com, dallman.us, faa.gov, aol.com
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