Serves as an Operations Manager in an route facility, responsible for planning and directing the operations in the facility and directing multiple support activities for the facility such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas. Directs a highly technical workforce that provides air traffic control services and/or tactical and strategic support. Provides training coaching and guidance to subordinates and facilitates team building throughout areas of responsibilities. Using measures of organizational performance, continuously reviews work processes to assure that results meet the agency's mission and the customer's needs. Assigns and reviews work based and schedules. Approves leave; prepares schedules for completion of work; assigns work to subordinates; evaluates work performance of subordinates insuring equity of performance standards and ratings; gives advice on work and administrative matters; identifies and arranges for developmental and other training needs of subordinates.Hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers and awards. Deals with labor representatives concerning work force issues. Communicates and reinforces diversity and EEO policies and programs in all areas of responsibility, including selection, training, and transfers. Participates in the labor-management partnership process and fosters a work environment where all employees are treated in a fair and equitable manner. Meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the facility, higher ranking manager and supervisors, members of the general public, and representatives of the aviation industry.

Served as a Front Line Manager in an ATC-12 terminal and en route facility. Responsible for planning and directing operations within delegated areas of responsibility. Provide first line supervision to a team of developmental and certified professional controllers. Supervise a staff of air traffic control specialists who are responsible for carrying out air traffic control assignments within a geographic area. Plan and assign work to be accomplished by subordinate employees. Set work priorities and schedules. Approve leave; gives advice, counsel, and instruction to employees on both work and administrative matters. Evaluate performance of employees and recommend performance ratings. Hear and resolve complaints from employees and refer group grievances and more serious unresolved complaints to a higher level manager. Identify and arrange for developmental and other training needs of employees. Find ways to improve production or increase the quality of the work directed. Adjust staffing levels and work procedures to accommodate resource decisions made at higher levels. Recommend goals and objectives for the area and track accomplishments. Communicate and reinforce diversity and EEO policies and programs in all areas of responsibilities, including selection, training, and transfers. Support and participate in the labor management partnership process, and foster a work environment where all employees are treated in a fair and equitable manner.

delivery and charter captain (North, Central, & South America. Atlantic, Pacific, & Caribbean))

Provide safe and efficient movement of air traffic in compliance with FAA guidelines and FAR's. Maintain a thorough and current understanding of the FAA air traffic system and apply it daily