• Lead and manage a diverse team of over 20 clinical and technical professionals across four distinct teams, fostering a collaborative and high-performing work environment.• Implementing the Epic Home Infusion system, ensuring alignment with organizational goals and optimal patient care delivery.• Spearheaded the concurrent implementation of Willow Ambulatory, Willow Inventory (Inpatient and Outpatient), Specialty Pharmacy, and Infusion Pump Integration, enhancing operational efficiency.• Consistently exceed the demanding requirements of complex healthcare IT systems, demonstrating a commitment to operational excellence and innovation.• Ensure strict regulatory compliance and prioritize patient safety through the development and enforcement of best practices and protocols.• Achieve exceptional performance metrics by implementing process improvements and efficiency initiatives across clinical and IT operations.• Facilitate cross-functional collaboration to enhance integration and workflow among diverse teams, driving seamless operations and service delivery.• Mentor and train team members, providing guidance and support to develop their skills and ensure optimal performance.• Implement and refine policies and procedures to adapt to changing healthcare regulations, maintaining high standards of care.

• Directed a team of over 20 technical and clinical professionals, driving excellence across the Epic Willow (Inpatient, Ambulatory, and Inventory), Epic Genomics, Inpatient Pharmacy IT, and Outpatient Pharmacy IT teams.• Managed over 35 inpatient pharmacy applications and related hardware across 8 hospitals and 1,500 clinics, ensuring optimal performance and reliability.• Provided strategic leadership to a multidisciplinary IT team of over 100, fostering collaboration and innovation.• Oversaw budgeting, contracting, and performance evaluations, ensuring compliance with regulatory guidelines while optimizing resource allocation.• Implemented proactive policies to maintain operations during the COVID-19 pandemic, ensuring continuity of care and support for staff.• Championed the Epic Genomics module implementation, streamlining workflows for genetic counselors and improving patient outcomes.• Collaborated with senior leadership to enhance patient and member experiences, prioritizing quality care and service excellence.

• Oversaw daily operations of the Epic Willow and Inpatient Pharmacy IT teams, effectively managing a team of 17 skilled professionals.• Monitored critical applications (Omnicell, Carousel, Pandora, Alaris, BBraun), ensuring high availability to enhance patient care.• Key player in the rollout of Clinic Administered Medications (CAM), Radiant, and Discrete Sigs, improving medication management processes.• Fostered strong relationships with team members and clients, ensuring seamless service delivery and robust implementation support.• Executed comprehensive reporting and analytics using Chronicles, Reporting Workbench, Tableau, and ServiceNow, translating data into actionable insights.• Implemented effective revenue management strategies to ensure accurate medication billing, optimizing financial performance and compliance.

• Delivered comprehensive support for the Epic Willow and Beacon modules, acquiring deep expertise in system builds and implementation processes.• Successfully facilitated over 10 cross-application projects annually, ensuring integrated workflows and enhancing user efficiency.• Designed and conducted training programs for end-users on software systems, providing ongoing coaching to maximize system utilization.• Developed specialized knowledge in interface management, revenue cycle processes, integrated application testing, and troubleshooting.• Managed daily upkeep of pharmacy software and hardware systems, ensuring reliability in critical healthcare environments.• Collaborated with stakeholders to gather requirements, driving continuous improvement initiatives to enhance user experience.• Led proactive efforts to identify and resolve system issues, improving overall efficiency and reducing workflow disruptions.• Created and maintained detailed documentation for system configurations and training materials to support knowledge transfer.