Monitoring and maintaining, installing and replacing 28 Linux and 14 SUSE servers in the event of server, software, or hardware failureOn call, 24x7, support for Linux server issues using VPNWorking with Unix/Open Systems and Windows Server teams to connect agents to Enterasys Dragon Host Intrusion System devices, maintain connections to the agents from the Dragon. Closed an audit against the HIDS device by increasing the number of connected systems from 38% to 95%Maintain and… Show more Monitoring and maintaining, installing and replacing 28 Linux and 14 SUSE servers in the event of server, software, or hardware failureOn call, 24x7, support for Linux server issues using VPNWorking with Unix/Open Systems and Windows Server teams to connect agents to Enterasys Dragon Host Intrusion System devices, maintain connections to the agents from the Dragon. Closed an audit against the HIDS device by increasing the number of connected systems from 38% to 95%Maintain and repair the Dragon connections to 3,500 agents on 1,000 Unix/Linux servers and 2,500 Windows serversOff-hours recovery and reinstallation of Dragon devices to maintain HIPPA complianceRegular maintenance of Dragon and ArcSight appliances for customer feeds and for HIPPA complianceInstalled, configured, and tested ArcSight SEM in test and production environments to go live and replace current SIEM device for customer feedsUpgraded Dragon version 6 to Dragon version 7 servers and new agents to Windows and Linux/Unix serversTested and development of custom database signatures in Dragon for Board of Directors (BoD) PortalMonitoring of security devices such as Checkpoint, Cisco ASA and F5 devices using E-Security SIM platform This required report generation tasks for metrics required by ManagementCreated documentation of regular tasks and processes for group reference and new employee orientation; created documentation of device failures for group knowledge baseAuthored Service Level Agreements for internal teams with respect to expected support requirementsResponsible for interfacing between vendors and HCSC management on product integration as well as vendor support requirementsMonitor tickets in HP OpenView, take ownership of Dragon tickets, contact the customer and keep the customer updated on the steps being taken and inform them of issue resolutionIdentify root cause of issues on Linux servers, network connectivity, and Dragon software Show less