Scott Heller Email & Phone Number

Greater Detroit Area

Greater Detroit Area

Automation Engineer and Systems Analyst based at General Electrics (AMSTC) Advanced Manufacturing and Software Technology Center in Van Buren, Michigan. Key responsibilities include but are not limited to developing and maintaining the global automation environment along with developing automation capabilities to simplify and optimize processes.

Danbury

Major Responsibilities• Managed a 24 X 7 offshore team for both the GE Corporate and GE Capital (Commercial Finance) global HP SiteScope implementations including all host availability, performance, and capacity monitors along with over 1,000 customized application monitors. Acted as primary escalation point for outages.• Lead weekly meetings with globally dispersed infrastructure, application, and business teams and senior offshore team members to develop monitoring… Show more Major Responsibilities• Managed a 24 X 7 offshore team for both the GE Corporate and GE Capital (Commercial Finance) global HP SiteScope implementations including all host availability, performance, and capacity monitors along with over 1,000 customized application monitors. Acted as primary escalation point for outages.• Lead weekly meetings with globally dispersed infrastructure, application, and business teams and senior offshore team members to develop monitoring, alerting, reporting, and when appropriate automated remediation solutions.• Designed, tested, and managed all SiteScope upgrades, new implementations, integration of new businesses into monitoring, along with integrations of SiteScope servers into ticketing and reporting systems. Projects Examples 2012 & 2013 (in addition to responsibilities outlined above I would manage 4 to 6 projects per year at GE)•Facilitated a diverse group of onshore SME’s and offshore coders in the role of Scrum Master. Team significantly leaned out a series of processes and then fully automated the server build QA process slashing the legacy process cycle time by 85%. • Created ITCF framework documentation including but not limited to Test of Design (TOD), Test of Effectiveness (TOE), Standard Operating Procedures (SOP), and low level Work Instructions. Created extensive access control documentation and quarterly auditing standards and procedures for internal assessments to meet strict access control guidelines for any operational tools within our group that had the potential of gaining access to US Export Control data. Fluency with iTerm\Archer application. Show less

Danbury Ct

• Managed design, implementation strategy, and global roll-out of HP SiteScope monitoring solution across enterprise. Managed from proof of concept to full production. Integrated SiteScope with other key monitoring systems (BMC Patrol and BMC P-EM) allowing integration with the help desk ticketing systems (Clarify). Leveraged the same solution to bring Mercury Topaz (later called HP-BPM) into ticketing. • Managed rollout of BMC Patrol (approximately 2,000 agents) across enterprise… Show more • Managed design, implementation strategy, and global roll-out of HP SiteScope monitoring solution across enterprise. Managed from proof of concept to full production. Integrated SiteScope with other key monitoring systems (BMC Patrol and BMC P-EM) allowing integration with the help desk ticketing systems (Clarify). Leveraged the same solution to bring Mercury Topaz (later called HP-BPM) into ticketing. • Managed rollout of BMC Patrol (approximately 2,000 agents) across enterprise providing the business key visibility into health of critical infrastructure and application components. Developed requirements for and managed implementation of new interface between the BMC event manager and Clarify help desk ticketing systems system allowing automated ticketing for key events. (2000-2003) Show less

Associate Of Science (A.S.) Electrical Engineering, Electrical Engineering

Bachelor Of Science (Bs) Business Managment (Currently Attending), Business Administration And Management