Scott Vincent Email & Phone Number

Memorial Hospital Of RI

• Displays a strong understanding of corporate culture, policies and procedures, customer relations, all in accordance with the department’s strategic plan and the organization’s mission statement.
• Serves as a reliable back-up resource for Site Management, covering meetings and conference calls that require timely decision-making.
• Partners with customers to collaboratively develop innovative solutions that will most satisfy everyone’s needs.
• Empowers customers through technological training and documentation.
• Oversees and prioritizes various projects to best support other team members.
• Co-managed the implementation of 600+ VDI devices, as well as accompanying LRS print services, in support of Cerner and Epic EHR go-live.

East Providence, RI

• Managed award-winning IT Service Department that was recognized in Inc. 500 magazine twice as one of America’s fastest growing businesses. Recognized and awarded by HP and Compaq for 95% customer satisfaction rating..
• Implemented Standard Operating Procedures to maximize resource and time management.
• Utilized phone support and remote administration to increase first-call resolution and decrease travel-time expenses.
• Implemented large corporate roll-outs (3000+) installing computers, printers, wireless networks and IP printing.
• Ran day-to-day scheduling of technicians, as well as ordering of service inventory, and maintained service database.
• Vendor-certified to set up, diagnose and repair various desktops, laptops, servers, printers and peripherals.