Scott Johnson Email & Phone Number

This senior-level director role leads the Membership, Group Services, Reporting and Vendor Management, Central Operations teams, and the Federal Employee Program (FEP). It also acts as the most senior-level position within Blue KC aligned directly with FEP. Other key accountabilities include, divisional budgeting, vendor renewals, multi-year strategy.

2301 Main Street, Kansas City, MO 64108

This senior-level management role leads multiple departments within the Operations division. These teams include Membership, Group Services, Reporting and Vendor Management, Membership Call Center, and Central Operations. These teams represent the core operational functions starting with product configuration all the way to member contact.

Kansas City, Missouri Area

This position is responsible to manage a team of benefits coders and also the operations reporting analysts. These teams code, troubleshoot, and implement benefit configurations that mirror to the needs of our members.

Kansas City, Missouri Area

The primary responsibility of this role is to manage, develop, and coach a staff of Dedicated Account Managers and team lead. A secondary responsibility would be to develop process improvements or implement new processes that are developed. This position reports to the Manager of the Membership Department and is responsible to oversee the handling of all.

Kansas City, Missouri Area

The primary responsibility of the role is to coach the staff of twenty-three Large Group Account Auditors and solve any complex issues that may arise. A secondary responsibility of this role is to develop processes improvements designed to increase production efficiencies and processing accuracies within the department.

Responds to inquiries from members, group representatives, group executives, Marketing, Customer Service Representatives, and brokers to resolve membership and billing issues for large groups. Also responsible for generating billing statements, delinquency notices, directing the application of payments, generating and verifying billing reports, and.

Assistant to the Owner. Maintained and updated an Excel based spreadsheet that allowed the brokers to develop an in-depth comparison model between insurance providers. Used this spreadsheet, along with external documents, to create presentations for potential and current clients. Acted as point of contact for current clients that were requesting documents.

Mba, Finance

Activities and Societies: Graduate Assistant for Student Activities; Sigma Phi Epsilon; Vice President of Gamma Iota Sigma

Education record

Activities and Societies: Soccer