Scott Klein

Scott Klein Email and Phone Number

Customer Success Leader | Strategic Enterprise CSM | Customer Experience | Operations | Curious Learner | Passionate Storyteller @ Mural
San Francisco, United States
Scott Klein's Location
Salt Lake City, Utah, United States, United States
Scott Klein's Contact Details

Scott Klein work email

Scott Klein personal email

n/a
About Scott Klein

Experienced Business Professional with a demonstrated history of working with people to achieve optimal results. Skilled in business administration, sales, recruiting, onboarding, HR, training, analytics, technology solutions, project management, curriculum, instructional design, and communication. Strong work ethic using a variety of software programs and methods gained from experience and my Master of Business Administration education.Skills: Customer Success Leader | Director of Customer Success | Customer Experience | VP of Customer Success | CX | CS | CSE | CO | CSM | Enablement | Revenue Leader | Gainsight | Salesforce | Adoption | Retention | Expansion | ARR | NRR | Collaborative Leadership | Conflict Management | De-escalation | Risk Management | Fraud Prevention | Project Management | Product Feedback | Customer Advocacy | Customer Retention | Playbooks | Customer Journey Mapping | Customer Segmentation | Scaling CS | Metrics and Reporting | CS Operations | Budgeting | Forecasting | Customer Stories | SharePoint | GSuite | SaaS | EdTech | Business Startup

Scott Klein's Current Company Details
Mural

Mural

View
Customer Success Leader | Strategic Enterprise CSM | Customer Experience | Operations | Curious Learner | Passionate Storyteller
San Francisco, United States
Website:
mural.co
Employees:
70
Scott Klein Work Experience Details
  • Mural
    Strategic Customer Success Manager
    Mural Mar 2024 - Present
    San Francisco, California, Us
  • Go1
    Team Lead, Senior Enterprise Customer Success Manager
    Go1 Jun 2023 - Mar 2024
    Brisbane, Qld, Au
  • Go1
    Director, Customer Success Enablement (Global)
    Go1 Aug 2022 - Jun 2023
    Brisbane, Qld, Au
    Develop and manage the end-to-end enablement strategy for the revenue teams including sales development, sales and customer successCollaborate with revenue leadership to identify knowledge and skills gaps across the company, and build strategies to close those gaps.Design, implement and manage programs that enable the revenue team to achieve its potential including new hire bootcamp, training on product releases, ongoing professionaldevelopment, and ongoing skills training.Collaborate with product management and marketing to deliver quality and up-to-date training programs and materials about Go1's products and servicesMeasure, monitor and report back the effectiveness of all enablement investments.Partner with revenue operations to source, implement, and manage technologies that drive productivity for the revenue teams.Deploy events that improve productivity of the revenue organization (i.e. Revenue Kickoff, Leadership offsites)
  • Go1
    Team Lead, Enterprise Customer Success Manager
    Go1 Feb 2019 - Aug 2022
    Brisbane, Qld, Au
    -Collaborated closely with technical support staff in order to resolve complex issues quickly whileminimizing disruption of service levels while maintaining a high degree of customer satisfaction.-Established strong relationships with clients through regular communication and follow-up activities.-Developed customer success plans and strategies to maximize customer value and success.-Conducted training sessions for customers on how to use the company's products or services efficiently.
  • Solera | Dealersocket
    Senior Customer Success Manager
    Solera | Dealersocket Sep 2018 - Feb 2019
    Irving, Texas, Us
    DealerSocket is a leading provider of software for the automotive industry, offering a suite of seamlessly integrated products to help dealers sell and service vehicles more profitably, while improving their customers’ experience. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. DealerSocket employs more than 1,000 team members serving 300,000 active users at nearly 10,000 dealerships. Visit DealerSocket.com or follow us on Twitter, LinkedIn, and Facebook for more information.You can learn about how we're doing this on our website: http://bit.ly/dealersocket and careers page: http://careers.dealersocket.com
  • Xima Software
    Customer Success Manager
    Xima Software Jun 2013 - Aug 2018
    South Jordan, Utah, Us
    Fulfill two primary focuses of channel management and working sales opportunities. Manage a channel of 100+ partners and conduct onboardings, sales and technical training, solution design, project management and overall growth of channel revenue. Secondly is working the sales opportunities with the partners which includes the sales presentation, follow-up, discovery calls, technical design and everything else to see the deal close.• Increase total channel revenue 30% every year• Close 90% of qualified leads with strategic partners• Work opportunities through the sales cycle (3-6 months)• Create training material for team members (~10) on key selling points and positioning of the software• Effectively communicate and coach team members to achieve sales goals• Design individual sales strategies for each opportunity in a wide-variety of customer environments• Prepare daily sales presentations for various company sizes and industries• Recruit companies to sign up as a new partner• Conduct effective sales and technical onboarding and orientation for new partners• Evaluate business processes and make suggestions for key developments• Analyze reports and data to identify areas of improvement• Create and develop working relationships with partners worldwide• Maintain Salesforce with up-to-date information on Leads and Opportunities
  • Hunter High School
    High School Teacher
    Hunter High School Aug 2010 - Jun 2013
    Taught a variety of subjects and worked with students as the Student Body Advisor and Assistant Baseball Coach. Planned daily, weekly and monthly lesson plans based around state curriculum and incorporated a variety of learning methods. Promoted college education and helped students prepare for that through AVID, after-school tutoring and goal setting. Met with parents of students to discuss their child's education and set goals to help them succeed.• Build daily lesson plans around curriculum standards• Implement both in-class and technology assisted teaching methodology• Break large ideas and concepts into step-by-step learning goals• Monitor progress though assignments and assessments• Organized and led Professional Leadership Community • Provide guidance and advice for future goals• Collaborated with other teachers and departments• Create curriculum around state standards• Study and implement learning theories and design models• Create new traditions and improve culture

Scott Klein Skills

Customer Service Management Technology Integration Account Management Sales Instructional Technology Solution Selling Public Speaking Educational Leadership Direct Sales Managed Services Contact Centers Voice Over Ip Avaya Ip Telephony E Learning Curriculum Design Sales Presentations Staff Development Classroom Management Teaching Teaching English As A Second Language Leadership Call Reporting Call Accounting Csm Recruiting Business Business Process Improvement Business Strategy Business Analysis Business Development Product Management Market Research Strategic Planning Cloud Computing Agile Methodologies Customer Relationship Management Customer Satisfaction Negotiation Mentoring Critical Thinking Culture Change Strategic Negotiations Training Cross Functional Team Leadership Performance Reviews Workplace Culture Renewals Customer Support Customer Experience

Scott Klein Education Details

  • Utah State University
    Utah State University
    General
  • Utah State University
    Utah State University
    Secondary Education And Teaching
  • Dixie State University
    Dixie State University
    General Studies

Frequently Asked Questions about Scott Klein

What company does Scott Klein work for?

Scott Klein works for Mural

What is Scott Klein's role at the current company?

Scott Klein's current role is Customer Success Leader | Strategic Enterprise CSM | Customer Experience | Operations | Curious Learner | Passionate Storyteller.

What is Scott Klein's email address?

Scott Klein's email address is sc****@****go1.com

What schools did Scott Klein attend?

Scott Klein attended Utah State University, Utah State University, Dixie State University.

What skills is Scott Klein known for?

Scott Klein has skills like Customer Service, Management, Technology Integration, Account Management, Sales, Instructional Technology, Solution Selling, Public Speaking, Educational Leadership, Direct Sales, Managed Services, Contact Centers.

Who are Scott Klein's colleagues?

Scott Klein's colleagues are Wamiq Hayat Bhat Wamiq, Matt Crawford, Zach Riegler, Marissa Kerum, Rock Steady, Ricky Parikh, Adrian Mural.

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