Head Of Customer Journey Transformation
Current
Nov 2021 - Present
AeroLeads people directory · profile
Scott Lisle Email & Phone Number
Product Owner delivering customer & business value| Agile Delivery | Mortgage sales process expert | Operations Manager | Risk Management | Collaborative leader | Stakeholder Management | Business Strategy
at
Paragon Banking Group PLC
1 work email found
@hotmail.co.uk
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✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Product Owner delivering customer & business value| Agile Delivery | Mortgage sales process expert | Operations Manager | Risk Management | Collaborative leader | Stakeholder Management | Business Strategy
Location
Bewdley, England, United Kingdom
Company size
Who is Scott Lisle? Overview
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Quick answer
Scott Lisle is listed as Product Owner delivering customer & business value| Agile Delivery | Mortgage sales process expert | Operations Manager | Risk Management | Collaborative leader | Stakeholder Management | Business Strategy at Paragon Banking Group PLC, a company with 646 employees, based in Bewdley, England, United Kingdom. AeroLeads shows a work email signal at hotmail.co.uk and a matched LinkedIn profile for Scott Lisle.
Scott Lisle previously worked as Head of Customer Journey Transformation at Paragon Banking Group Plc and Senior Product Owner at Lloyds Banking Group. Scott Lisle studied at Bewdley High School.
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*@hotmail.co.uk
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Profile bio
About Scott Lisle
I am passionate about identifying, designing, and delivering solutions that meet the needs of both the customer and the business in an ever-changing digital age. As Product Owner, I have expertise in agile delivery, product management and digital transformation, within the regulated finance industry. I’m an enthusiastic, energetic, and driven leader who creates a high-performance team environment, in which colleagues thrive personally and deliver for the customer and the organisation. Highly effective in translating the business strategy and vision, into a series of problem statements that can be validated with data and customer / colleague research to identify business opportunities. I work with stakeholders to agree a clear and prioritised roadmap which is widely communicated. I have a track record of delivering innovative and effective customer solutions within the highly regulated financial services industry, using OKRs to track benefits and ROI. An expert on the mortgage sales process and associated regulation, I have experience in a variety of roles within a multi-brand and multi-channel financial institution. Core competencies include:• Agile change delivery• Leadership• Operations management• Stakeholder management• Strong facilitation, collaboration, and negotiation skills• Coaching, support, and development• Risk & compliance managementTechnical skills:• Windows 365 (Word, Excel, One Note, Power Point etc)• Confluence• Jira
Listed skills include Stakeholder Management, Business Transformation, Change Management, Banking, and 23 others.
Current workplace
Scott Lisle's current company
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Paragon Banking Group Plc
13 roles
Scott Lisle work experience
A career timeline built from the work history available for this profile.
Senior Product Owner
Purpose of Role:To improve the mortgage sales process experience for customers and colleagues in a multi-channel environment, enabling more customers to own their own homes, whilst delivering operational efficiencies and fair customer outcomes.Key Responsibilities:Use research and data to understand our customer’s needs, prioritising those that deliver the.
Jun 2016 - Jul 2021
Senior Manager, Mortgage Sales Process
Strategic owner of the mortgage sales process, working to maximise commercial benefits of efficiency and income, whilst protecting customers and improving the experience.Key Responsibilities:Responsible for the successful implementation of new mortgage productsMortgage product and sales process governanceLead a multi-functional team of 18 FTEOwner of the.
Nov 2011 - May 2016
Senior Manager Sales Operations & Customer Experience
Purpose of role:Lead a centralised operational support function for all channels (Branches, Remote Mortgages and Intermediaries).Key Responsibilities:Own and manage customer service standards for each of the channels working collaboratively with key stakeholders to improve performance. Own & maintain the C&G Intermediary mortgage application system.
Aug 2009 - Nov 2011
Senior Manager Customer Experience
Purpose of role:Drive the introduction of group Customer Treatment Standards (Conduct Risk) into the culture of the business, moving away from a business focused on sales and targets, to one that was more customer centric.Key Responsibilities:Always represent the customer viewpointSet up and undertake customer research activity to ascertain what was.
Sep 2008 - Aug 2009
Senior Manager, Mortgage Operations
Purpose of role:Own, co-ordinate and communicate the operational activities required to effectively manage the C&G Mortgage Direct call centre of 120 FTE, ensuring colleagues were available to service customer needs effectively.Key Responsibilities:Root cause analysis of customer complaints and implementation of mitigating activities.Design and production.
Nov 2007 - Aug 2008
Client Relationship Manager
Oct 2005 - Nov 2007
Change Implementation Manager
Nov 2003 - Sep 2005
Change Delivery Manager
Apr 2002 - Nov 2003
Manager Customer Services & Operations
Jan 1999 - Mar 2002
Principal Auditor
Jan 1996 - Jan 1999
Assistant Manager, Commercial Service
Sep 1992 - Jan 1996
Various Branch Roles
Jul 1985 - Aug 1992
Team & coworkers
Colleagues at Paragon Banking Group PLC
Other employees you can reach at paragonbankinggroup.co.uk. View company contacts for 646 employees →
SN
Saba Nejat
Colleague at Paragon Banking Group PlcBirmingham, England, United Kingdom, United Kingdom
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RM
Richard Mcintosh
Colleague at Paragon Banking Group PlcSolihull, England, United Kingdom, United Kingdom
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WK
Will Kinghan
Colleague at Paragon Banking Group PlcGreater Newport Area, United Kingdom
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KB
Katherine Bodfish
Colleague at Paragon Banking Group PlcDudley, England, United Kingdom, United Kingdom
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AC
Ann Campbell
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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JP
Jessica Price
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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KL
Karen Lewis
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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KD
Karen Dench
Colleague at Paragon Banking Group PlcGreater London, England, United Kingdom, United Kingdom
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DS
Dayna Spooner
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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PK
Phil K.
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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Saba Nejat
Colleague at Paragon Banking Group PlcBirmingham, England, United Kingdom, United Kingdom
View →
RM
Richard Mcintosh
Colleague at Paragon Banking Group PlcSolihull, England, United Kingdom, United Kingdom
View →
WK
Will Kinghan
Colleague at Paragon Banking Group PlcGreater Newport Area, United Kingdom
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KB
Katherine Bodfish
Colleague at Paragon Banking Group PlcDudley, England, United Kingdom, United Kingdom
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AC
Ann Campbell
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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JP
Jessica Price
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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KL
Karen Lewis
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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KD
Karen Dench
Colleague at Paragon Banking Group PlcGreater London, England, United Kingdom, United Kingdom
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DS
Dayna Spooner
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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PK
Phil K.
Colleague at Paragon Banking Group PlcWest Midlands, England, United Kingdom, United Kingdom
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1 education record
Scott Lisle education
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Bewdley High School
FAQ
Frequently asked questions about Scott Lisle
Quick answers generated from the profile data available on this page.
What company does Scott Lisle work for?
Scott Lisle works for Paragon Banking Group PLC.
What is Scott Lisle's role at Paragon Banking Group PLC?
Scott Lisle is listed as Product Owner delivering customer & business value| Agile Delivery | Mortgage sales process expert | Operations Manager | Risk Management | Collaborative leader | Stakeholder Management | Business Strategy at Paragon Banking Group PLC.
What is Scott Lisle's email address?
AeroLeads has found 1 work email signal at @hotmail.co.uk for Scott Lisle at Paragon Banking Group PLC.
Where is Scott Lisle based?
Scott Lisle is based in Bewdley, England, United Kingdom while working with Paragon Banking Group PLC.
What companies has Scott Lisle worked for?
Scott Lisle has worked for Paragon Banking Group Plc and Lloyds Banking Group.
Who are Scott Lisle's colleagues at Paragon Banking Group PLC?
Scott Lisle's colleagues at Paragon Banking Group PLC include Saba Nejat, Richard Mcintosh, Will Kinghan, Katherine Bodfish, and Ann Campbell.
How can I contact Scott Lisle?
You can use AeroLeads to view verified contact signals for Scott Lisle at Paragon Banking Group PLC, including work email, phone, and LinkedIn data when available.
What schools did Scott Lisle attend?
Scott Lisle studied at Bewdley High School.
What skills is Scott Lisle known for?
Scott Lisle is listed with skills including Stakeholder Management, Business Transformation, Change Management, Banking, Process Improvement, Operations Management, Business Strategy, and Customer Experience.
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