Scott Mcmahon Email and Phone Number

During my six-year tenure in this role, I've had the privilege of contributing to four critical areas within the organization:Senior IT Helpdesk (ITIL Certified):Leveraged ITIL best practices to ensure efficient and high-quality IT support.Gained expertise in a wide range of technologies and tools, including but not limited to:Oracle SQL DeveloperVMWare LogInsightKibanaAWS CloudWatch / CloudTrailF5 IncProficient in Shell scriptingConsuming and calling SOAP and RESTful servicesUtilizing testing tools like SoapUI, Postman, Apache JMeter, and Apache Memory Analyser Tool (MAT).Application Support / Software Development:Played a pivotal role in application support, including debugging code and creating bug fixes.Developed a strong knowledge base in a variety of technologies, such as:Java (6, 8, 11, 17+) with a focus on MVC JSF, Thymeleaf, Spring Framework, Hibernate, and AWS Lambda.JavaScript (NodeJS, ExpressJS, AngularJS, Angular, React / NextJS).VBAProficient in SQL & PLSQL (Oracle, Postgres).Proficiency in CSS frameworks, including Bootstrap, Bulma, and Tailwind.Site Reliability Engineering (SRE):Embraced the challenges of Site Reliability Engineering and quickly adapted to the role.Developed a solid understanding of tools crucial to SRE, including but not limited to:Dynatrace (APM)Glowroot (Open-source Java APM)UiPathUptime.comWmWare vRealizeSonarQubeAtlassian Tools Administration:Assisted the Atlassian Tools team as an Atlassian Admin during a critical migration from on-prem server products to SaaS.Played a key role in manipulating user accounts and data via the Atlassian RESTful APIs by writing custom scripts to ensure a smooth migration process.

I began my IT career in a dynamic role as a Junior Help Desk professional, where I swiftly demonstrated a strong aptitude for handling programming-related tickets. Recognizing my potential, I was promoted to the role of Junior Developer while continuing to fulfill my Help Desk responsibilities.During this formative period, I acquired a robust understanding of a diverse set of technologies, including:ASP.NET Framework and C#: Building a solid foundation in C# and web development using ASP.NET.XSLT, XSD, and XML: Mastering the intricacies of XML transformation and schema technologies.SQL and T-SQL (Microsoft SQL Server): Gaining proficiency in database management and query language for Microsoft SQL Server.Microsoft Team Foundation Server (TFS): Managing source code and collaborating effectively within a development team.Windows Server 2012+: Assumed responsibility for server maintenance, patching, and access control, ensuring smooth operation.Windows Server Virtualization: Contributed to server virtualization initiatives and led efforts in decommissioning physical servers.Hyper-V: Managed virtualization solutions to optimize resource utilization and enhance system flexibility.Active Directory: Proficiently administered user accounts, permissions, and security within the Windows Active Directory environment.