Scott Moore Email & Phone Number

Carmel, In

Manager of account access. Responsible for managing a global team that provides access and privileges to Allegion systems.

Carmel, Indiana

Responsible for maintaining existing accounts and setting up new employees in Microsoft Active Directory, Oracle and other systems. Responsible for troubleshooting issues with user and computer accounts. Work on AD projects affecting all aspects of our AD. Train new admins on Allegion processes and policies. Work with other groups to facilitate merging business acquisitions into the existing Allegion business.

Lenexa, Kansas

Responsible for deploying new desktops and laptops with Windows 7 and re imaging existing equipment with Windows 7. Managing equipment inventory and deployment schedule. Developed and documented processes for performing upgrades. Developed documentation with resolutions for customers on common Windows 7 issues. Created many "How To" documents on new Windows 7 functionality.

Shawnee, Kansas

Responsible for working directly with customers to develop customized solutions and deploying those solutions in a cost effective and efficient manner. Training administrators and support staff on deployed solutions.

Shawnee, Ks

Supporting customers at Perceptive Software in Shawnee Kansas. I provide technical support to existing internal customers as well as being the primary person to setup and configure equipment for new hires. Responsible for setting up customers in MS Active Directory and troubleshooting issues relating to both hardware and software. Now working on special projects such as integration of new company acquisitions and build outs of new facilities. I conduct weekly new hire training for new employees regarding all aspects of Information Technology support. Developed and deployed internal website for the IT group containing 'how to' documentation and processes for internal customer base.

Overland Park Kansas

Worked part time and as a second job providing contracting services to Tek Systems clients including PC installations, complex equipment moves between customer locations, systems updates and ongoing support.

Overland Park, Kansas

Worked on a project to install and provide follow-up support for CAD software updates to over 200 engineers.

Overland Park, Ks

Responsible for configuration of servers deployed to AMC theaters nationwide for a project to upgrade all theaters to the latest version of Radiant software.

Olathe, Kansas

Managed technical systems including telephony, networks, servers, LANs, Cisco systems, software testing, TCP/IP, and hubs for 10 locations. Managed software and hardware deployments for centers. Trained team members on technology topics in centers.

Olathe, Kansas

Assists in leading a $1.1 million business unit which involves managing customers, team members, operational issues inthe consultation zone of the center, monitoring and facilitating all production and retail processes includingthe tracking, pick-up and delivery and quality check processes. Manages center in the absence of the center manager.Receive complimentary letters for outstanding customer servicePresent topics at monthly center meetings including technologyTrain team members on the systems in the stores including POS, production workflow management software, digital production workstation software, FedEx shipping procedures and production equipment

Dallas, Texas

Facilitated the technology installation for new store openings during the expansion of 300 stores over 2 years including testing and troubleshooting for all copiers, printers, computers, faxes, LANs, Cisco networks, and telephony. Traveled every week to various locations across the US. Received outstanding internal customer service scores for store installationsAssisted in writing and revising implementation guide for initial project implementation

Dallas,Texas

Managed technical systems including telephony, networks, servers, LANs, Cisco systems, software testing, TCP/IP, and hubs for 8 locations. Trained team members on technology topics in stores.

Implementation SpecialistImplemented short-term projects including desktop support and roll-outs of Win 2K and XP to customers. Lead and trained a team for the deployment of POS system for FedEx OfficeUpdated and maintained documentation to develop and refine installation process for POS deployment project

Dallas, Texas

Worked on a team to implement ExpressPay; a revenue capture system designed to reduce revenue loss due to customer “walk-out.” Participated in alpha and beta testing for the project. Worked in the field during testing and full scale deployment of product.

Associates In Information Technology, Information Technology

Computer Science