Scott Moore Email & Phone Number

Norcross, Georgia, United States

Norcross, Georgia, United States

Forest Park, Georgia, United States

• Provide Technical Support for All Clayton County Public School Locations• Serve as the front-line support for Student and Teacher Chromebooks, Laptops, Desktops and Networked Printers.• Used Industry Standard troubleshooting procedures and critical thinking skills to diagnose and solve hardware and software problems. Including break/fix repairs, Domain registration and Imaging of devices.• Manage help desk ticket queue effectively to resolve all user issues. Provided regular updates to Leadership as well as recommendations on end user technology. • Established and an maintained an Inventory Management system to document over thousands of laptops/chrome books. Ensured devices were issued properly and tracked using Excel spreadsheets and Ticketing system (Incident IQ) to support lifecycle of devices.• Escalated hardware issues to 3rd party vendors and Team Leadership to resolve said issues. Responsible for tracking the shipment, repair status and return of repaired devices.• Regularly communicated with leadership from the School, County as well as 3rd Party Vendors to ensure compliance with established procedures, improve customer and technical/customer support and update status of tickets, inventory and device status.

Buckhead, Georgia

- Provide Tier One support for all technical queries regarding credit card terminals and E-commerce APIs.- Experienced with SkiData Parking System, Tessitura Software integrations as well as many other software integrations around the world. - Utilize Jira ticketing system to document and track all technical issues raised by clients.- Assisted with the education and support training of 5 other employees.

Emory Conference Center

Set-up, strike and operate equipment for conferences and meetings. Meet with clients during pre-cons to ensure they have everything they need. Assist clients in using equipment and troubleshoot all AV equipment.Pro Audio Hardware, Pro Video Hardware, Extron, Microsoft Windows and Mac OS X based computers, Microsoft Word, Excel and PowerPoint, Internet connections, Audio Operation and Video Switching, IT Support

Coolray Field

• Audio Board operator for Stadiam PA Audio, Home and Away Radio Broadcasts (WDUN 550) and Live Television Broadcasts (MEtv Network)• Responsible for overall mix of on field microphones, various wired and wireless microphones, in house audio systems, commercial and sound effect playback• Part of a production team committed to providing the highest quality entertainment for fans, players and corporate sponsors.

Atlanta Marriot Marquis

• Served as an A1, A2, and Video Camera operator for large ballroom shows for companies such as Dell, Georgia Bulldogs, Microsoft and others.• Equipment used includes: wireless microphones and lavalieres, Mixers, Projectors, Video Switchers and Line array speaker systems.

• Responsible for setting up playlists for talking segments, music, public service announcements, advertising to meet FCC and the webhosting regulations• Co-hosted “The Junkyard” on Friday Nights as well as operating the console for 4 other live broadcast radio shows.• Wrote, recorded and produced PSAs and Advertisements to be played during the various shows.

Bachelor Of Sciene (B.S.), Audio Production, Senior

Activities and Societies: Audio Engineering Society Member, Grammy U Student Ambassador, Executive Committee for Student Record Label.

Bachelor Of Arts (B.A.), Mass Communication/Media Studies, Graduate

Activities and Societies: Alpha Phi Rio Fraternity, Army ROTC, Indoor/Outdoor Track Team,