• Manage eight licensing coordinators and specialists to process and maintain licensing-related data affecting licensing brokers and adjusters across 50 states, maintaining a 0% attrition rate• Oversee payment allocation process to ensure accurate reconciliation of fees worth up to $100K with internal business units (personal line, specialty and commerce business, program, aviation, and crop insurances) and state records• Support corporate acquisitions and divestitures, establishing, dissolving, renaming entities, and ensuring proper affiliation of individual producers• Serve as main point of contact and licensing subject matter expert across sales, legal, and claims divisions to answer questions related to state and business rules and assist with application of best practices and regulatory requirements• Support resolution of complex licensing situations to ensure risk mitigation and appropriate risk designations through audits and due diligence of claims, policy authority, premiums, products, and other key licensing factors• Create and distribute reports to ensure accuracy of license, financial, and compliance data based on serviced areas• Assist with external audits and requests from Department of Insurance, providing information related to policies and licenses • Used MS Access to automate payment process for annual renewal invoices across agencies with thousands of agents • Created a lean licensing team with eight members (previously 15) through change management and process improvement• Developed and deployed license database (Carrier Control) to manage and track licenses, affiliations, bonds, fees, and continuing education while integrating with underwriting and claims platforms• Established dashboard to monitor volume of transactions data, active adjusters and producers, and quality assurance • Built internal controls to ensure safeguards of databases, validating information and process based on licensing action

Provided Security for ICBM assets. Airborne Fire Team Leader on ICBM Convoys and resource movements.