Accomplished professional with experience encompassing enterprise-wide, strategic customer success management and consulting. Strategically manage support and services of all software product lines for large Fortune 500 customers to maximize the value of their investment in enterprise products. Identify opportunities for growth and adoption through leadership, risk mitigation strategies, and proactive planning. Develop relationships and advise key decision makers and executives to align with customers’ key initiatives and increase customer satisfaction and success. Areas of Expertise:• Enterprise experience in CRM, BI/Analytics, ERP, EPM, HCM and Database.• Proven success in collaborating internally and externally to identify and secure new opportunities for product/service revenue growth. • Applying knowledge in technical, functional, and product domains to business problems. • Outstanding ability to understand complex technical topics,understand customers business and functional needs, and use that knowledge to foster communications, uncover opportunities, and enhance executive communications. • Start-up experience growing, building, and managing teams and leading customers toward success across multiple roles and disciplines at leading software companies. • Skilled at managing, and matrix managing, global multicultural teams and leading team members and customers toward overall success with solutions, by leveraging customer insight, consulting skills, technical, implementation, and project management experience.