Scott Pelletier Email and Phone Number

Responsible for total branch performance in accordance with companypolicy and procedures. Create and execute the branch business plan. Ensurestore profitability and manage and develop branch personnel. Plan, implement,and manages areas of responsibility to facilitate continuous improvement andpersonal growth while supporting company goals, missions, and vision. Providesound leadership for the branch. Work with other team members, key customers, and keysuppliers to solve specific challenges and leverage growth opportunities. Stay abreast of competing markets, development, building, etc. in thecommunity and surrounding areas. Contact fleets contracters etc. inpursuit of business. Maintain contact and friendly relationships with customers and suppliers,building a favorable company image. Resolve problems and complaints asthey arise. Direct and coordinate counter and outside sales efforts. Assistin account development. Direct sales program to develop new markets.Make joint calls with salesmen as needed. Coordinate counter maintenance, merchandising and promotional activity. SetCustomer pricing and direct quotation activities. Successfully resolve customer issues timely and professionally. Maintain positive attitude towards customers and associates by beingfriendly and courteous. Provide customer assistance as needed. Continuously update product knowledge. Stay informed and educated as toproduct inventory and applicability. Understand product applications andhelp customers in their selections.

DETAILS OF FUNCTIONS: Established, developed and maintained business relationships with current customers and prospectivecustomers in the assigned territory/market segment to generate new business for the organization’sproducts/services. Made telephone calls and in-person visits and presentations to existing and prospective customers. Researched sources for developing prospective customers and for information to determine their potential. Developed clear and effective written proposals/quotations for current and prospective customers. Expedited the resolution of customer problems and complaints. Coordinated sales effort with marketing, Analyzed the territory/market’s potential and determined the value of existing and prospective customersvalue to the organization. Created and managed a customer value plan for existing customers highlighting profile, share and valueopportunities. Identified advantages and compares organization’s products/services. Planed and organized personal sales strategy by maximizing the Return on Time Investment for theterritory/segment. Supplied management with oral and written reports on customer needs, problems, interests, competitiveactivities, and potential for new products and services. Kept abreast of product applications, technical services, market conditions, competitive activities,advertising and promotional trends through the reading of pertinent literature and consulting with marketingand technical service areas. Participated in trade shows and conventions.