Scott Brown Email & Phone Number

Campbelltown, New South Wales, Australia

• I supported store management in driving KPI success and ongoing customer retention for the growth of the business. My responsibilities in this role include:
• Achieving a demonstrated record of personal sales
• Shop-floor merchandising
• Inventory control and loss prevention for incoming, outgoing and current stock
• Delivering high quality customer service

Spring Farm, NSW

• My responsibilities within this role can be likened to those of a typical shift supervisor. In addition to my previous responsibilities with Woolworths, my expanded role includes:
• Supervising a group of 2-8 team members
• Auditing online customer orders
• Online delivery dispatch
• Devising and implementing solutions to customer complaints
• Liaison with delivery contractors and Woolworths store support

Bella Vista / Spring Farm, NSW

• I worked in a fast paced, cooperative team environment most often within Woolworth's Online department. My daily responsibilities would include:
• Providing face-to-face customer service and assistance
• Picking and packing online customer orders
• Early morning department setup
• Loading delivery trucks and associated paperwork
• Communicating effectively with the team to ensure we meet deadlines and delivery times

Sydney, NSW

• I supported the digital marketing team in the daily management of several digital campaigns for various B2B and B2C clients. My responsibilities within this role included:
• Social calendar development
• Creating periodic campaign reports using various analytics programs
• Brainstorming blog content
• Conducting market research to assist in optimizing campaign progress
• Operational assistance

Crows Nest, NSW

• I supported the digital marketing team in reaching and developing qualified leads for several clients across multiple industries. My responsibilities within this role included:
• Identifying new digital marketing opportunities
• Conducting web-data reporting using various analytics programs
• Conducting market-research, including persona and competitor analysis
• Supporting the team with client research
• Brainstorming new blog content ideas

Sydney, NSW

• I was responsible for developing and implementing a social media and digital marketing strategy spanning across multiple digital channels. I worked closely with the business owner to assist in establishing the young.
• Creating, maintaining and editing social media content calendars
• Conducting web-data reporting using various analytics and tracking
• Maintaining the business' website and conducting search engine optimisation
• Working closely with eCommerce platforms including Shopify and Etsy
• Conducting market-research including persona and competitor analysis

Rouse Hill, NSW

• During my time at Theobroma, I would take on many roles across the business - most often with a focus on customer service. These roles included:
• Providing accommodating customer service to reflect positively on the brand
• Training new staff in customer service, food preparation, and point of service operations
• Cash handling
• Organizing, stocking, and maintaining product displays
• Preparing food and beverages for customers in accordance with company guidelines

Bachelor’S Degree, Communication

Activities and Societies: Nominated for the International Scholar Laureate Program (2016), Accepted into the Golden Key International.

High School, Higher School Certificate

Activities and Societies: Volunteer and Performer for Performing Arts Evenings (2012 - 2013), Australian Mathematics Competition (2012).