Scott Brown Email & Phone Number

Campbelltown, New South Wales, Australia

I supported store management in driving KPI success and ongoing customer retention for the growth of the business. My responsibilities in this role include:• Achieving a demonstrated record of personal sales• Shop-floor merchandising• Inventory control and loss prevention for incoming, outgoing and current stock• Delivering high quality customer service

Spring Farm, Nsw

My responsibilities within this role can be likened to those of a typical shift supervisor. In addition to my previous responsibilities with Woolworths, my expanded role includes:• Supervising a group of 2-8 team members• Auditing online customer orders• Online delivery dispatch• Devising and implementing solutions to customer complaints• Liaison with delivery contractors and Woolworths store support

Bella Vista / Spring Farm, Nsw

I worked in a fast paced, cooperative team environment most often within Woolworth's Online department. My daily responsibilities would include:• Providing face-to-face customer service and assistance• Picking and packing online customer orders• Early morning department setup• Loading delivery trucks and associated paperwork• Communicating effectively with the team to ensure we meet deadlines and delivery times• Working inter-department, including Deli, Produce and Long-life

Sydney, Nsw

I supported the digital marketing team in the daily management of several digital campaigns for various B2B and B2C clients. My responsibilities within this role included:• Social calendar development• Creating periodic campaign reports using various analytics programs• Brainstorming blog content• Conducting market research to assist in optimizing campaign progress• Operational assistance

Crows Nest, Nsw

I supported the digital marketing team in reaching and developing qualified leads for several clients across multiple industries. My responsibilities within this role included:• Identifying new digital marketing opportunities• Conducting web-data reporting using various analytics programs• Conducting market-research, including persona and competitor analysis• Supporting the team with client research• Brainstorming new blog content ideas• Working with various team, business and social media management tools including HubSpot, Slack and Asana.

Sydney, Nsw

I was responsible for developing and implementing a social media and digital marketing strategy spanning across multiple digital channels. I worked closely with the business owner to assist in establishing the young business in the modern jewellery industry. My roles included:• Creating, maintaining and editing social media content calendars• Conducting web-data reporting using various analytics and tracking• Maintaining the business' website and conducting search engine optimisation• Working closely with eCommerce platforms including Shopify and Etsy• Conducting market-research including persona and competitor analysis

Rouse Hill, Nsw

During my time at Theobroma, I would take on many roles across the business - most often with a focus on customer service. These roles included:• Providing accommodating customer service to reflect positively on the brand• Training new staff in customer service, food preparation, and point of service operations• Cash handling• Organizing, stocking, and maintaining product displays• Preparing food and beverages for customers in accordance with company guidelines• Maintaining the store through cleaning, fixing broken chairs, changing light-bulbs, etc.

Bachelor’S Degree, Communication

Activities and Societies: Nominated for the International Scholar Laureate Program (2016), Accepted into the Golden Key International.

High School, Higher School Certificate

Activities and Societies: Volunteer and Performer for Performing Arts Evenings (2012 - 2013), Australian Mathematics Competition (2012).