Scott Pledger Email & Phone Number

Fort Worth, Tx

Responsible for the daily prioritization and response of 16 service technicians to route calls for field service. Answer customer, and internal calls for service as well as open, review and validate all information on field technician work orders from the onset of the call throughout the service cycle. Provide Service Manager with reporting data related to work in progress totals for the field technicians. Communicate with customers daily on the status of repairs/inquiries daily. Collect information on customer disputes/complaints and forward to Service Manager. Work with all departments of Equipment Depot to insure that the best customer service is provided.

Grand Prairie, Tx

Manage and supervise 125 trucks. Designate trucks/drivers to insure efficient & timely deliveries. Perform investigations and conflict resolution for shipper/client complaints. Monitor control costs to comply with budget limitations while maintaining strict deadlines. Manage and monitor production and operations to ensure staff compliance with administrative policies, safety rules & DOT government regulations. Oversee driver support positions such as dispatch, routing & tracking; Implement policy and schedule changes. Collaborate with team managers to formulate policies & procedures, goals & objectives

Lancaster, Tx

Implemented tracking methodology that resulted in improved deliveries, higher client satisfaction and retention. Effectively built client relations by working with a cross functional team through quality communication and exceeding client expectations. Management that maximized organizational effectiveness, operations-oriented leadership devoted to personnel processes of staffing, training and development, along with performance and evaluations.

Pearl Harbor, Hi

Advised senior officers on submarines movement, established training methods and guidelines as Field Training Officer, improved training methods by incorporating local police and NCIS into all aspects of training, management of 15 to 20 patrolmen as Watch Commander and handled all aspects of law enforcement for the NAS Corpus Christi.