Scott Graham Email & Phone Number

Remote

J2 sold the Cloud Backup division to Jungle Disk/CyberFortress. I was retained to manage the customer facing Technical Operations.

Marlborough, Massachusetts, United States

Marlborough, MA

Marlborough, MA

• Lead global team supporting 28 data centers that deliver revenue generating applications to customers.
• Implemented operational excellence which improved customer satisfaction and retention.
• Architected, planned, and negotiated data center optimization by consolidating 6 data centers down to 2 saving the company over $400K per year.

Bedford, MA

• Drove the migration of applications to cloud providers. This provided the business a higher level of uptime and allowed us to cut total cost of ownership across all applications.
• Architected, planned, and executed the integration of two acquisitions in one year with existing staff. The first was in Tokyo; the second was in seven countries in Europe. Both were completed on time and under budget.
• Led global team in delivering world-class IT client services through automation and a “White Glove” approach. Customer satisfaction ratings were improved from 79% to 95% over my tenure.
• Partnered with Engineering to migrate IoT offering to customers from in-house solution to globally scalable solution utilizing AWS. This allowed the company to expand their market into China and Europe successfully.
• Migrated our Storage and Oracle maintenance/monitoring/alerting services to a third party that gave iRobot 24x7 services without increasing staff to support our global applications and client base.
• Implemented global VPN solution where a single URL connected the user into the closest iRobot office and then all traffic we routed back over the high-speed MPLS network, thus eliminating client confusion and enhancing.

Chelmsford, MA

• Partnered with Engineering to drive the cost of services down to increase profit. Accomplished by increasing storage capacity on servers that supported customers’ cloud backup solutions. Team of four FTEs managed 50PB.
• Architected and implemented the expansion of the business offering into Europe. This allowed for the sales of cloud services in Europe and allowed for further expansion into other regions.
• Devised method to quickly spin up development environments for the Engineering department, which increased Engineering’s overall productivity.
• Member of the senior management team that sold the business to Barracuda Networks. Drove discussions with Barracuda Operations team to understand our value proposition and potential growth when added to their global.

Boston, MA

• Developed and implemented a new architecture plan for entire infrastructure to allow for growth and flexibility.
• Implemented a new network, providing ubiquitous access to corporate applications/tools independent of user location.
• Architected and implemented back office server environment utilizing Amazon Web Services. Moved 90% of our servers to the cloud, which allowed the company to be site independent, eliminate most of the costs of server.
• Overhauled desktop computing environment and implemented roaming profiles, which allowed users to be location independent. This allowed call center employees to move between groups at any time and be presented with.
• Outsourced entire e-mail environment to third party, allowing for more flexibility, more tools for litigation, rapid growth, and elimination of the cost of servers and support personnel.
• Developed plan to rebuild front & back office applications environment to better support customers and company growth.

• Developed cloud strategy to eliminate $1.5M of operating costs. By moving non-production environments into the cloud, we were able to leverage providers to support our development, test, and quality test environments.
• Implemented lights out data center, eliminating $2M in operating costs. Led team to consolidate data center operations from three facilities down to one purpose built facility and reduced supporting work force from 20.
• Led IT team in acquisition and integration of Tuition Management Services (a division of KeyBank). In four months, achieved savings of $500,000 in related costs. Played a key role on acquisition team during the due.
• Architected and drove the implementation of an infrastructure to support $10B worth of business per year.
• Virtualized 90% of all Windows servers (450 of 500), saving the company over $2M per year. In addition, provided a high-availability environment.
• Architected and drove implementation of disaster recovery plan and monthly test execution.

• Developed strategic infrastructure road map to lower overall IT costs by 20% while migrating 20% of infrastructure spending over to applications development.
• Upgraded SAP environment to support one global instance supporting four manufacturing facilities and 66 offices globally.
• Drove integration of Pinnacle Systems to achieve one comprehensive computing environment.
• Developed and implemented architecture to support disaster recovery of critical business systems.
• Implemented global MPLS network, allowing for global collaboration between 20 engineering and 50 sales offices. Implemented WAN accelerators, which increased network bandwidth 10x.
• Negotiated global WAN and telephony contacts, which tripled our global bandwidth and cut our operating costs in half.

• Worked with senior management team to create business software strategy to support $100M business. This included implementing Manufacturing, Accounting, Sales, and Customer Service packages.
• Developed PC desktop and software strategy.
• Negotiated contracts with Dell to reduce PC costs by 10%.
• Negotiated telephony and WAN contracts with national vendors to reduce costs by 30%.
• Led IT group in opening a 100K sq. ft. building in two months. This included the selection and implementation of networking, telephony, and wiring vendors. Managed $3M budget. Project was completed on time and under.
• Worked with business to implement and market Quantum Bridge products to customers.

• Initiated and ran worldwide IT re-engineering/consolidation program, which saved the company over $20M per year.
• Headed global team in RFP and implementation of telephony and WAN strategy, saving the company over $10M per year while more than doubling bandwidth.
• Set and drove overall IT strategy for Americas, Europe, and Asia, which included computing, networking (LAN/WAN), applications, and the standardization of the desktop, while managing budget of $100M and 400 people.
• Negotiated contracts with Dell to support worldwide PC standardization and deployment.
• Worked with business to develop, test, and implement products that were needed by the IT industry.
• Spoke with potential 3Com customers to show them the benefits of 3Com products and how they help facilitate business.

Bs, Information Technology

Aea General Management Program

Information Technology Strategies Program