Scott Graham Email and Phone Number
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Results-driven VP of IT Infrastructure and Operations successful in creating vision, identifying opportunities, building organizations, and delivering strong revenues and profits within intensely competitive markets. Succeed through combined expertise in strategic development, technological advancement, process redesign, communication, and team leadership. Recognized for partnering with customers, teams, management, and vendors to guide the development of performance-driven technology solutions to meet business, financial, competitive, and customer demands. Proven ability to gain cooperation and build consensus among diverse groups and organizational levels. Established track record of aligning IT with business objectives. Recognized as a “turn around” specialist and cloud evangelist.Contact: scottgraham2012@gmail.comAREAS OF EXPERTISECloud ServicesIT ArchitectureSystems DevelopmentSAN ManagementStrategic and Visionary ThinkerCorporate Acquisitions Senior LeadershipDisaster RecoveryBudgeting and ControlProject ManagementNetworking LAN/WANVoice / CommunicationsInfluential CommunicatorContract NegotiationsSELECTED ACCOMPLISHMENTS• Developed and implemented strategic vision in three companies to move computing to the cloud. In each company, the project came in on time and under budget. In addition, it cut significant time in the development process.• Replaced entire network of multiple companies to provide high availability and redundancy throughout their global networks. This resulted in higher productivity for all employees and 10% fewer Help Desk calls.• Implemented customer-focused Help Desk strategy. Implemented a “White Glove” approach and Key Performance Indicators; customer satisfaction ratings rose in each case by almost 20%.• Implemented high-availability revenue-generating customer environment that consisted of over 1,000 servers and 50+ Petabyte of storage. Customers experienced zero down time after this was implemented.
Cyberfortress
View- Website:
- cyberfortress.com
- Employees:
- 6
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Vice President Of Technical OperationsCyberfortress Sep 2021 - PresentRemoteJ2 sold the Cloud Backup division to Jungle Disk/CyberFortress. I was retained to manage the customer facing Technical Operations.
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Vice President Network Operations Cybersecurity DivisionJ2 Global Dec 2020 - Dec 2021Marlborough, Massachusetts, United States -
Vice President Global Network Operations And Customer ServiceJ2 Global Jul 2019 - Nov 2020Marlborough, Ma
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Director Global Network OperationsJ2 Global Mar 2018 - Jul 2019Marlborough, Ma• Lead global team supporting 28 data centers that deliver revenue generating applications to customers. • Implemented operational excellence which improved customer satisfaction and retention. • Architected, planned, and negotiated data center optimization by consolidating 6 data centers down to 2 saving the company over $400K per year.
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Director Of Enterprise Infrastructure ServicesIrobot Jan 2016 - Nov 2017Bedford, Ma• Drove the migration of applications to cloud providers. This provided the business a higher level of uptime and allowed us to cut total cost of ownership across all applications.• Architected, planned, and executed the integration of two acquisitions in one year with existing staff. The first was in Tokyo; the second was in seven countries in Europe. Both were completed on time and under budget.• Led global team in delivering world-class IT client services through automation and a “White Glove” approach. Customer satisfaction ratings were improved from 79% to 95% over my tenure.• Partnered with Engineering to migrate IoT offering to customers from in-house solution to globally scalable solution utilizing AWS. This allowed the company to expand their market into China and Europe successfully.• Migrated our Storage and Oracle maintenance/monitoring/alerting services to a third party that gave iRobot 24x7 services without increasing staff to support our global applications and client base.• Implemented global VPN solution where a single URL connected the user into the closest iRobot office and then all traffic we routed back over the high-speed MPLS network, thus eliminating client confusion and enhancing off-site productivity of all users.• Implemented SD-WAN technology globally (20 sites) to provide accelerated and encrypted data transmission while providing redundancy to the WAN. -
Vice President Of It & Operations (Head Of It)Intronis May 2015 - Dec 2015Chelmsford, Ma• Partnered with Engineering to drive the cost of services down to increase profit. Accomplished by increasing storage capacity on servers that supported customers’ cloud backup solutions. Team of four FTEs managed 50PB of storage over four data centers. • Architected and implemented the expansion of the business offering into Europe. This allowed for the sales of cloud services in Europe and allowed for further expansion into other regions.• Devised method to quickly spin up development environments for the Engineering department, which increased Engineering’s overall productivity.• Member of the senior management team that sold the business to Barracuda Networks. Drove discussions with Barracuda Operations team to understand our value proposition and potential growth when added to their global sales force. -
Vp Of ItConsumer United Jul 2013 - Apr 2015Boston, Ma• Developed and implemented a new architecture plan for entire infrastructure to allow for growth and flexibility.• Implemented a new network, providing ubiquitous access to corporate applications/tools independent of user location.• Architected and implemented back office server environment utilizing Amazon Web Services. Moved 90% of our servers to the cloud, which allowed the company to be site independent, eliminate most of the costs of server administration personnel, allow for capacity on demand, and move costs from a capital expenditure to an operations expenditure.• Overhauled desktop computing environment and implemented roaming profiles, which allowed users to be location independent. This allowed call center employees to move between groups at any time and be presented with their application environment on any PC.• Outsourced entire e-mail environment to third party, allowing for more flexibility, more tools for litigation, rapid growth, and elimination of the cost of servers and support personnel.• Developed plan to rebuild front & back office applications environment to better support customers and company growth.• Implemented four-tiered security architecture to prevent threats to the company’s computing environment and protect the company’s intellectual property.
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Managing Director Of Information TechnologiesFirst Marblehead Corporation 2007 - Dec 2012• Developed cloud strategy to eliminate $1.5M of operating costs. By moving non-production environments into the cloud, we were able to leverage providers to support our development, test, and quality test environments only when we were using them.• Implemented lights out data center, eliminating $2M in operating costs. Led team to consolidate data center operations from three facilities down to one purpose built facility and reduced supporting work force from 20 down to two people.• Led IT team in acquisition and integration of Tuition Management Services (a division of KeyBank). In four months, achieved savings of $500,000 in related costs. Played a key role on acquisition team during the due diligence phase and negotiated key elements in the Transition Separation Agreement. The integration required us to replace every aspect of their computing environment (servers, networks, desktops, laptops, desktop software, storage, and back office systems).• Architected and drove the implementation of an infrastructure to support $10B worth of business per year.• Virtualized 90% of all Windows servers (450 of 500), saving the company over $2M per year. In addition, provided a high-availability environment.• Architected and drove implementation of disaster recovery plan and monthly test execution.• Negotiated and led a project to implement a fault-tolerant WAN to provide fault-tolerant connectivity to all facilities.• Worked closely with the business to develop processes and procedures to provide 100% uptime of Internet-facing applications.• Architected and led company-wide team to move corporate data center to purpose built facility with no customer outages.• Reduced overall infrastructure spend rate by $10M per year to support business down turn. -
Director Of Global Computing And Network ServicesAvid Technology, Inc May 2003 - Mar 2007• Developed strategic infrastructure road map to lower overall IT costs by 20% while migrating 20% of infrastructure spending over to applications development.• Upgraded SAP environment to support one global instance supporting four manufacturing facilities and 66 offices globally.• Drove integration of Pinnacle Systems to achieve one comprehensive computing environment.• Developed and implemented architecture to support disaster recovery of critical business systems.• Implemented global MPLS network, allowing for global collaboration between 20 engineering and 50 sales offices. Implemented WAN accelerators, which increased network bandwidth 10x.• Negotiated global WAN and telephony contacts, which tripled our global bandwidth and cut our operating costs in half. -
Director Of It (Head Of It)Quantum Bridge 1999 - 2002• Worked with senior management team to create business software strategy to support $100M business. This included implementing Manufacturing, Accounting, Sales, and Customer Service packages.• Developed PC desktop and software strategy.• Negotiated contracts with Dell to reduce PC costs by 10%.• Negotiated telephony and WAN contracts with national vendors to reduce costs by 30%.• Led IT group in opening a 100K sq. ft. building in two months. This included the selection and implementation of networking, telephony, and wiring vendors. Managed $3M budget. Project was completed on time and under budget.• Worked with business to implement and market Quantum Bridge products to customers. -
Senior Director Of It3Com Corporation 1993 - 1999• Initiated and ran worldwide IT re-engineering/consolidation program, which saved the company over $20M per year.• Headed global team in RFP and implementation of telephony and WAN strategy, saving the company over $10M per year while more than doubling bandwidth.• Set and drove overall IT strategy for Americas, Europe, and Asia, which included computing, networking (LAN/WAN), applications, and the standardization of the desktop, while managing budget of $100M and 400 people.• Negotiated contracts with Dell to support worldwide PC standardization and deployment.• Worked with business to develop, test, and implement products that were needed by the IT industry.• Spoke with potential 3Com customers to show them the benefits of 3Com products and how they help facilitate business.• Led IT integration of 10 business acquisitions.• Led IT group in opening of a 400K sq. ft. building in Chicago. This included the selection and implementation of networking, telephony, and wiring vendors. Managed $25M budget. Project was completed on time and under budget.• Headed Central region ERP system implementation project.• Created Service Level Agreements to support business.• Opened Central Region Network Operations Center to showcase 3Com product.
Scott Graham Skills
Scott Graham Education Details
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Information Technology -
Aea General Management Program -
Information Technology Strategies Program
Frequently Asked Questions about Scott Graham
What company does Scott Graham work for?
Scott Graham works for Cyberfortress
What is Scott Graham's role at the current company?
Scott Graham's current role is Vice President Technical Operations.
What is Scott Graham's email address?
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What is Scott Graham's direct phone number?
Scott Graham's direct phone number is +178143*****
What schools did Scott Graham attend?
Scott Graham attended University Of Massachusetts At Lowell, University Of Pennsylvania - The Wharton School, Santa Clara University.
What are some of Scott Graham's interests?
Scott Graham has interest in Children, Environment, Education, Science And Technology, Human Rights, Animal Welfare.
What skills is Scott Graham known for?
Scott Graham has skills like Cloud Computing, Software Development, Information Technology, Vendor Management, Management, Disaster Recovery, It Strategy, Data Center, It Management, Leadership, It Operations, Integration.
Who are Scott Graham's colleagues?
Scott Graham's colleagues are Betzaida Navarro Vera, Charles Landin, Rishi Ramsoekh, Mario E. Trejo, Matthew Walravens, Steve Priolo, Ccep, Ccep-I, Blake Hammon.
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