Lead a team of agents is the safe loading and unloading of all types of aircraft.

Manage Global Help Desk and Back-End Support Team Effectivly manage a team supporting global clients and working with multiple Client Service locations located around the world. Manage multiple upgrades of various client applications. Work with Global Development teams to organize and prioritize release items. Mange employees; hire, assess performance, provide quarterly reviews, mentor, assist in career planning.Effectively document and support all customized internal applications.

Provide Warranty Repair for Sony, Dell, Lenovo/IBM, Dell Printers, Lexmark Printers.

Provide Technical Instruction for Regis Universities Web Development Certificate Program. These classes involve teaching the basics of using HTML, JavaScript, Perl, Linux and Apache Web Server. The courses are 17 weeks long part time, and 5 weeks full time. Responsibilites include giving the students general knowledge and intermediate instruction on the programming languages mentioned above.

Successfully managed software and hardware upgrades for remote sites. Managed building application servers, print servers, data servers and configurations servers. Provided lead support to several remote locations. Traveled (50%) to remote locations to provide in person support for issues that could not be resolved over the phone. Assisted in the interviewing and hiring of new employees. Mentor in Techincal Support Department

Maintenance and Support of all internal systems in the Network Operations Center. Participated in a company wide rollout of a new system, requiring travel to multiple locations to implement and train employees. Conduted several training courses Ad compilation.