Scott Smith Email & Phone Number

College Station, Texas, United States

• LMS Administrator• Delivered training reports using Microsoft Excel • Updated the Training and Development SharePoint page • Responded to email inquiries about trainings and other professional development opportunities

• Reviewed and edited e-Learn and content for instructional design• Conducted, facilitated, and organized virtual training sessions, up to 70 team members per session, using Microsoft PowerPoint and Microsoft Teams• Built and delivered daily LMS reports using Microsoft Excel, and delivered them to the appropriate parks to ensure accurate training records• Managed a SmartSheet by responding to emails and inquiries from over 1000 team members

San Antonio, Texas, United States

• Conducted, facilitated, and lead group and individual interviews for various positions and departments• Staffed, scheduled, and approved time for a team of 30 people• Invoiced, planned, and scheduled birthday parties at Kiddie Park• Oversaw and managed daily operations of Kiddie Park and San Antonio Zoo’s attractions• Updated Standard Operating Procedures for the various attractions at Kiddie Park and San Antonio Zoo• Trained new employees on proper ride operations and procedures using individualized learning strategies to enhance learning and proper follow-through

Lake Buena Vista, Florida, United States

• EPCOT Future World Attractions Trainer• Trained new and existing cast members on proper ride operations and procedures using individualized learning strategies to enhance learning and proper follow-through• Ensured guest satisfaction through clear communications and positive attitude

Lake Buena Vista, Florida, United States

• EPCOT Future World Attractions Host• Ensured guest safety and satisfaction on "Soarin’" and “Test Track” attraction using the Four Keys: Safety, Courtesy, Show, and Efficiency• Received multiple Four Keys commendations cards from guests• Increased adaptability and knowledge of Walt Disney World by being a team member in different locations

Lake Buena Vista, Florida, United States

• Guest Relations Cast Member at Magic Kingdom and Disney Springs• Enhanced guest satisfaction by planning Disney experiences for each guest by creating a specialized and personalized itinerary depending upon interests and goals• Provided guests with useful information to help enhance their experiences• Received multiple Guest Recognition awards for exceptional guest service• Collaborated with team members, managers, and other departments to assist guest with questions and concerns

Lake Buena Vista, Fl

• Guest Relations Cast Member at The Magic Kingdom• Enhanced guest satisfaction by planning Disney experiences for each guest by creating a specialized and personalized itinerary depending upon interests and goals• Provided guests with useful information to help enhance their experiences• Received multiple Guest Recognition awards for exceptional guest service• Collaborated with team members, managers, and other departments to assist guest with questions and concerns

Lake Buena Vista, Fl

Disney College Program Watercraft Cast Member

Baton Rouge, Louisiana

Helped facilitate discussions and activities. Helped incoming students transition to LSU.

Lake Buena Vista, Florida

Disney College Program. Sunset Attractions Cast Member.Received two Applause-O-Grams.

Williamsburg, Virginia

• Park Manager Internship with Busch Gardens Williamsburg. • Developed leadership qualities as Lead Supervisor of “Apollo’s Chariot”• Led and trained team members on proper ride operations and communicated with team members, managers, and maintenance to ensure guest safety

Sandusky, Ohio

Ride Host at Cedar Point. Third-in-Charge of Shoot the Rapids. Also worked on Mean Streak. Cross Trained at Camp Snoopy, Skyhawk and Maverick. Awarded a CornerStone Pin.

Bachelor Of Science - Bs, General Business With A Minor In Communication Studies

Certificate, Meeting And Event Planning