Proactive System Administrator with a record of ensuring the smooth operation, security, and reliability of IT infrastructures for organizations in varied industries. Skilled at new system implementations and transitions as well as troubleshooting legacy systems and networks, resolving issues and ensuring system availability. Recognized for providing outstanding customer service and an exceptional user experience.High-Impact Results @ AgReliant:➥Replaced network infrastructure, enhancing performance. ➥Instrumental in rolling out Office 365, resulting in 100% email system availability. ➥Enabled onboarding of a new brand and its seamless addition to the AgReliant global network. ➥Participated in group strategizing and delivering a secure, disaster recovery solution. ➥Upgraded server, providing more secure connectivity while supporting the field salesforce. ➥Expanded virtual computing environment. ➥Facilitated AgReliant’s move into the digital era while improving communication and reducing costs. ➥Researched, procured and implemented a helpdesk ticketing system (TrackIT!) for the IT department. ➥Improved cybersecurity training by introducing the KnowBe4 service, reducing phishing and malware threats. Certifications & Tech Skills:Comptia A+Comptia Network+Microsoft MCPOperating systems: Windows, Windows ServersVirtualization Technologies: VMWareCore Competencies:• Operation System Management • Security, Fraud Prevention • Troubleshooting• Network Configuration • Backup & Disaster Recovery • Performance Tracking• Virtualization • System Uptime • Vendor Coordination• Data Storage, SAN • Hardware, Software, Cloud • Collaboration, Communication